Lucas was very helpful and thorough in explaining every step of the process regarding my car service, touching base at various intervals while keeping a calm demeanor, which goes a long way for sure. Lucas is an excellent service advisor.
4/18/2026
Deshelia S. VERIFIED CUSTOMER
My check engine light is now suddenly on after my “preventative maintenance’
4/18/2026
James W. VERIFIED CUSTOMER
Very satisfied with service,very quick and kept me updated on status until completed…will recommend
4/17/2026
Carl B. VERIFIED CUSTOMER
It was a pleasure to work with Lucas. He’s a knowledgeable service manager with a pleasant approach to my needs. There’s no doubt in my mind that when I come to the Infiniti service department I’m getting the quality maintenance repairs that keep my Q70L running efficiently. Thank to Mr. Uppstrom and his maintenance team!!
4/17/2026
Ronald S. VERIFIED CUSTOMER
New tires inflated to 40 psi
My sticker says 33
4/16/2026
Christopher F. VERIFIED CUSTOMER
Keep up the good work
4/15/2026
Evette B. VERIFIED CUSTOMER
May need some adjustment. Hearing a noise when making right turns. Will continue to use to see if there are any changes due to my many scheduled appointments. Left a phone message with lucus to note. Will continue to monitor.
4/11/2026
Linda T. VERIFIED CUSTOMER
Thanks to Michael for his expertise in getting my truck serviced, all my concerns were documented, acknowledged and replaced/corrected. I have had my truck for 25 years, and all service has been with **** Smith Infiniti! I appreciate you guys!!
4/10/2026
Sue P. VERIFIED CUSTOMER
Lucas was responsive and kept me informed on status of my vehicle
4/8/2026
Deborah S. VERIFIED CUSTOMER
Overall service was real good. Would encourage courtesy call to inform of pick up time or if auto service won’t be completed until next day.
4/8/2026
Martha M. VERIFIED CUSTOMER
I am satisfied with the excellent service that I received.
4/7/2026
Sheila P. VERIFIED CUSTOMER
Michael Brown took care of everything I needed done.
4/6/2026
Gabriel J. VERIFIED CUSTOMER
Great customer service and assistance
4/4/2026
Sharon S. VERIFIED CUSTOMER
I appreciate the service I received from Michael Brown and look forward to working with him again in the future'
4/1/2026
Mark D. VERIFIED CUSTOMER
Three hours forced to listen to LOUD stupid inane game shows. Turn it way down; then anybody who wants to watch can sit close. Three hours to get a tire plugged. Either have two tracks, short while you wait jobs and extensive work. Either that or just don't tell customers they can just eait and then keep them there for hours. I expected Infiniti to have a classier operation.
3/28/2026
Richard F. VERIFIED CUSTOMER
Always enjoy the trip to Columbia SC I trust and appreciate all the work and efforts the the team offers! *****
3/26/2026
Mary C. VERIFIED CUSTOMER
I have brought my vehicle here since I purchased it it in 2020. I've always gotten superb services here however, since James left things have been so different. The level of integrity and respect is gone. My car shut off less than 1/3 of a mile from the dealership after having picked it up from an oil change and tire rotation. I reached out to Lucas and he suggested that I call a tow truck to have it towed back to the dealership. A nice guy from the Nissan dealer assisted me to get a resolve. I will never bring my vehicle there again
3/26/2026
Mary C. VERIFIED CUSTOMER
I had a 930 appointment and at 1pm my vehicle was not ready. I ended up having to go home with a lianer; which meant I had to come back to Columbia again. I have never had such horrible service since I've done business here.
3/25/2026
Reginald J. VERIFIED CUSTOMER
I was satisfied with the service but I dont like that I have to schedule a whole 2 weeks in advance in order to get a loaner vehicle with the amount of money we are spending on maintenance. But Lucas is very professional and courteous!!
3/24/2026
Linda G. VERIFIED CUSTOMER
This was my first time using Infiniti service center. I was told on the phone an oil change and 5pt(?) inspection was $130. Nobody asked me if I wanted my tires rotated nor did they tell me it cost $30. I previously drove a Lexus and the tire rotation was always included with the oil change and inspection of the vehicle. As I was given the bill it was $50 over what I was told without any conversation from Michael. I had to keep asking to get me out within 2 hours as I had to make a medical appt and was told on the phone that would be plenty of time. Michael never spoke to me about my vehicle at all! I was told he would come talk with me upon arriving and that never happened. He did not do anything I was told he would do! I will probably not be returning to Infiniti St. Andrews for the service of my car. Very disappointed customer.