The service was done much faster than I expected and the only minor glitch was that I was signed in using my middle name. With this message I see that the problem has been resolved.
6/10/2025
Jennifer W. VERIFIED CUSTOMER
Appreciated the updates and the quick turn around of my vehicle !
6/10/2025
Jamie H. VERIFIED CUSTOMER
Definitely want to continue any maintenance on the vehicle through this dealership only at the Akron location even after the 2 year warranty is over in July. Very professional and very polite.
Thank you
Jamie H
6/9/2025
Marietta A. VERIFIED CUSTOMER
Aaron explained the needs of the vehicle upon checking in. He give us an update while waiting, he did a good job????
6/9/2025
Thomas R. VERIFIED CUSTOMER
Overpriced service 2% charge on card use ripoff
6/9/2025
Patricia F. VERIFIED CUSTOMER
Lisa is very professional, knowledgeable, and personable in her customer relationship. She quickly checked and assessed the car problem and explained clearly how it would be handled so that I would feel safer in the car for future travel. I was pleased how quickly things were resolved. I have been always treated well and know that this dealership is the best for me. Thanks for the quality service!
6/8/2025
TODD K. VERIFIED CUSTOMER
This will definitely take a phone call
6/8/2025
Christy B. VERIFIED CUSTOMER
The staff is always excellent!
6/7/2025
Renee B. VERIFIED CUSTOMER
Michelle was great! She got me in for service and was attentive to what my concerns were. She provided me with a rental vehicle since it was going to take some time for the service to be completed. I was kept informed on repairs. Everything went smoothly and was satisfied with the work thst was done!
6/7/2025
Carla M. VERIFIED CUSTOMER
I love your team.
Everyone I meet makes me feel very special!!
And, I thank you and appreciate that!
6/6/2025
Crystal B. VERIFIED CUSTOMER
Very nice young man. It took a few minutes to get the coupon special correct, but after checking with other associates, he got it right. The only other thing is, he told me they would run my car through the washer, but didn't. I'll still be back when time for my next service and oil change!
6/5/2025
Kyle M. VERIFIED CUSTOMER
Always happy with the service team. Lisa was friendly and professional
6/4/2025
Rebecca V. VERIFIED CUSTOMER
Great service and professional
6/4/2025
Claudia D. VERIFIED CUSTOMER
Austin answered my question about the recall on my 2018 Toyota. Austin is professional and knowledgeable regarding servicing my car! I am appreciative of his assistance!
6/3/2025
John D. VERIFIED CUSTOMER
Vary good.
6/2/2025
Anthony M. VERIFIED CUSTOMER
Michelle Baum became involved with my repair handling difficult navigation conversations with warranty company addressing my stress making me feel as though I was not alone that I was a valued Ken Ganley customer kept me informed providing EXCELLENT!!! Customer Service in a day where it lacking in most industries. K G Toyota you have a Gem in Ms Baum
Thank You
Tony Mann
5/31/2025
Stephanie C. VERIFIED CUSTOMER
Everything went extremely smoothly and every member of the team with whom I interacted was great! A perfect experience all around!
5/31/2025
Patricia F. VERIFIED CUSTOMER
Dan Maloy went out of his way to get my car in today and repairs made quickly. I have to say $90 diagnostic charge was stiff especially when it was obvious what the problem had been — one screw placed to hold up the front under body cover when old one had been pushed out by parking space concrete slab . Maybe 35-45 minutes— to fix it, thank goodness. Yet high charge in my opinion. I live closer to Canton Toyota place (old name Cain), but I choose to come up to Akron 12.+* miles away from my house in Jackson Township due to the staff — Michelle Baum always greets and converses with me and is so upbeat! she’s a Good Ambassador for the Service dealership!! Dan is good guy too, as was Anthony Triola!! I feel like a family member!!!
5/31/2025
Joseph S. VERIFIED CUSTOMER
Aaron was very courteous and prompt with positioning my vehicle for my service appointment time!