All your service people were great, especially lisa and joe you're mechanic. All the things I had done I thought the service was very fast and appreciated.
8/13/2025
Not Provided. VERIFIED CUSTOMER
For a Gold Certified vehicle, I’m less than satisfied. The car was delivered with missing mirror trim, three bent rims, and has required multiple trips back to the dealership. Even after these visits, it still produces noise and vibrates at highway speeds.
8/13/2025
Norman H. VERIFIED CUSTOMER
Matthew was very interested in assisting me with my questions I asked and very polite to work with thank you!
8/13/2025
Anthony M. VERIFIED CUSTOMER
Pleasant and fast service. Lisa was polite and helpful :)
8/13/2025
Mary Anne. VERIFIED CUSTOMER
Aaron has been very helpful, kind, and professional helping us resolve this service needed.
8/13/2025
Sarah V. VERIFIED CUSTOMER
I don't want a survey
8/13/2025
Ronald A. VERIFIED CUSTOMER
I scheduled an appointment to have recall, routine service and a trailer brake controller installed. I appeared for the maintenance. My order for the trailer brake controller installation was not listed.
While I was waiting, I was told that brake controller was being installed.
About 2 hours later, I was told that the brake controller could not be installed because there was no factory wiring.
When I went to leave, I was presented with an invoice for over $300 of services that had not been performed I.e . The brake controller.
I am preparing a complaint and affidavit, accusing Ken Ganley, Toyota Motor Corporation, et al, of failing to meet the expressed services that I requested at the consumption of the purchase.
Toyota offered the sale of an SR5, model, with a “tow package, purporting to be able to tow 6,500 pounds. I accepted that offer, with the reasonable expectation that Toyota could provide certified technicians to install.
That was not the case. Toyota could not provide the dealer with the requisite knowledge to complete the task.
However, that cannot be legally accomplished without a trailer brake controller, that Toyota cannot provide.
8/12/2025
Aaron L. VERIFIED CUSTOMER
This was one of the most alarming and crooked experiences I have ever encountered with a car dealership. Your service department repeatedly lied. I will never: a) come to Ken Ganley again for service b) buy a car from Ken Ganley - new or used, based on my experience. I will: a) warn others from going to Ken Ganley, and b) advise others to never do business with Ken Ganley. You have incompetent people that are completely crooked.
8/12/2025
Lori L. VERIFIED CUSTOMER
Everyone was super friendly and polite and I was in and out in less than an hour. Can’t ask for better than that.
8/12/2025
George T. VERIFIED CUSTOMER
My associate was not the friendliest . I actually had better communication with a associate that wasn’t helping us.
8/11/2025
Elyse L. VERIFIED CUSTOMER
Everyone’s so friendly here and explains in detail what’s going on and they finish in a timely manner thanks so much for all the great service!
8/11/2025
MICHAEL S. VERIFIED CUSTOMER
Matthew had to deliver disappointing news to me but he did it in such a kind way and kept me updated. I was very pleased with him!
8/11/2025
LEE M. VERIFIED CUSTOMER
Your dealership destroyed my transmission. You left me stranded on the freeway. You had no accountability and were no help and actually refused to get me a loaner vehicle so I could get back and forth to work.You're the only ones to do any work to my transmission and just a few miles from your dealership there was a catastrophic transmission failure. Thank you for costing me a lot of money, lost time at work, headache and anxiety. As a long time Toyota owner, I will never be back to your dealership and neither will anyone I know. I am going to report you to Toyota,the Better Business Bureau and the Attorney General of the State of Ohio.
8/10/2025
Karen M. VERIFIED CUSTOMER
Friendly, kept me informed throughout service appointment.
8/10/2025
Steven D. VERIFIED CUSTOMER
My only question is why doesn’t the inspection report show that you rotated the tires and checked my air and cabin filters?
8/10/2025
Brittany F. VERIFIED CUSTOMER
The lady at the front desk was friendly, knowledgeable and professional. The waiting area even tho partly blocked off for construction was very nice. I will definitely be back. I just relocated from Louisiana and very happy with my choice to use KG toyota. Thank you!
8/9/2025
Jayne W. VERIFIED CUSTOMER
The service department heard my concern today and addressed it. Very easy.
8/9/2025
Dotty W. VERIFIED CUSTOMER
I appreciate your staff. They were kind and concerning and caring it would be nice if y’all could have free snacks, soda chips it would help the business a lot better.
8/9/2025
ROBERTO O. VERIFIED CUSTOMER
I had the same exact issue happen within 50 miles of driving. The issue I brought the car in for was not sufficiently addressed. I was charged almost $1300 for a repair that did not even work. I will be back so it can be made right, this is not ok.
8/8/2025
Roger P. VERIFIED CUSTOMER
Lisa was engaging and knowledgeable. What a Service Specialist should be. Nice to meet her.