Lisa Reedy was awesome - friendly, professional and responsive to questions. Whoever serviced the vehicle was not very detail oriented. The glove box was left open and off the hinges.
Someone had to come out to re-seat the glove box door so it would close.
7/3/2025
Paul L. VERIFIED CUSTOMER
Toyota should continue the V6 legacy and abandon the 4cyl turbo!
7/3/2025
Laura F. VERIFIED CUSTOMER
I took an hour’s vacation time for a scheduled a 3,pm service of our RAV4 on a Tuesday and arrived on time. By 420, the work hadn’t started; the guy who checked us in, name of Aaron, I believe, had ample time to periodically check in w the mechanic regarding the status (oil change and tire rotation that takes possibly 20 minutes at Valvoline). It apparently didn’t happen as the mechanic became sick. Aaron did have plenty of time to chat up the young blond waiting for her car. Best vacation spots, travel deals, the fact she’s pretty, in his eyes, his next car - a Tesla- etc. Bottom line, I had to get home to attend to a work appointment and the next morning my wife had to drive back to get the work done, causing a delay in us starting the drive for our vacation. Nothing like that happened to us in the 10+ years we serviced vehicles at Pruitt, then Great Lakes Honda. We like the car. Staff this morning were accommodating and apologetic. We really hope that’s the last incident line that but definitely thinking about “first impressions, lasting impressions”.
7/3/2025
Susan S. VERIFIED CUSTOMER
Lisa Reedy was excellent. Best encounter I have had at the facility
7/3/2025
Renee D. VERIFIED CUSTOMER
I am confident that I will get professional service every time I take my car to Ganley Toyota. The entire staff is efficient, personable, knowledgeable and professional!
7/3/2025
RICHARD G. VERIFIED CUSTOMER
Everybody is very professional and kind.
7/2/2025
JEFFERY JOSEPH. VERIFIED CUSTOMER
Matthew was professional and very helpful!
7/2/2025
Luke P. VERIFIED CUSTOMER
He did a great job.
7/2/2025
Cathy B. VERIFIED CUSTOMER
Efficient and so polite.
7/2/2025
Joe L. VERIFIED CUSTOMER
Lisa’s great!
A car wash after service would be a nice touch. Most dealers do this.
7/2/2025
George P. VERIFIED CUSTOMER
I brought my Toyota in today, not my husband, George. I had a question for your service department and I spoke with the manager, Dan. He was so knowledgeable and very helpful. I didn’t have an appointment but he was able to fit me in for a small job that only took a half hour. I trust his opinion and appreciate his honesty. Great service department. Gloria
7/1/2025
Karen P. VERIFIED CUSTOMER
Michele is the best. I will go wherever she is.
7/1/2025
Shawn C. VERIFIED CUSTOMER
Aaron was great! Excellent service and timely updates.
6/30/2025
Richard M. VERIFIED CUSTOMER
When I scheduled my appointment on Friday at 12:17 pm I was quoted $180 for the programming. I was told that without the proper scanner the brake bleed could not be done.
When I dropped my car I was asked if I was quoted. I told them yes, $180. The service tech wrote it up as $189.95. Maybe I misunderstood the extra $9.00 but I was definitely not told the 95 cents.
Two hours after dropping my car I was contacted by your tech and told “I don’t know who quoted you that price but it’s going to be $360.” I’m 30 miles away and I need my car tomorrow so I have no choice but to agree.
I feel I have been extorted. This has been a great car and has taken me 240,000 miles. I would like to buy a new one but this has left me feeling hesitant about your dealership.
6/30/2025
Kimberly S. VERIFIED CUSTOMER
Had a 10 am appointment. You were pretty busy. I needed out of there by 11:30 for a noon appointment. Aaron made sure I got my car back on time! Thanks!!