I had an excellent experience working with Danny at Ken Ganley Toyota of Akron. From start to finish, he was professional, knowledgeable, and incredibly easy to work with.
3/17/2026
Norman F. VERIFIED CUSTOMER
You can’t beat Dan Maloy. Good man.
3/16/2026
Chad V. VERIFIED CUSTOMER
I went in for my 6 months of service expecting my first needed oil change and tire rotation, along with a mention of a squeaky back panel complaint I wanted to have checked out. It appears only a tire rotation was completed after about an hour. No oil change and no investigation or mention into the squeaking back panel. I was dissatisfied with the service and now have to look for a different place to do the oil change as this dealership is an hour away. Most likely won’t be back for future services.
3/16/2026
Ganga B. VERIFIED CUSTOMER
They charge money but they I have same problem show off and I have appointment on Tuesday again . It’s so annoying I waste my time and even they don’t fixed it
3/15/2026
Gwendolyn B. VERIFIED CUSTOMER
The staff was very aware of my visit and gave me an update of what my car needed before and after they were completed. Thanks for the service on my car.
3/15/2026
Christopher M. VERIFIED CUSTOMER
Took over 2 and a half hours for service. I was told the recall update would take time but didn't think it would be so long.
3/15/2026
Ramsey A. VERIFIED CUSTOMER
Everything was handled with courtesy and efficiency, as always!
3/15/2026
Jeremy R. VERIFIED CUSTOMER
I had my tires previously aligned at Goodyear, and I was told that Toyota would be able to use shims to correct the alignment issue. So I take the car to Toyota. They tell me they can’t do anything because it’s warping of the rear axle beam. Fine, no problem, but that means that no work was done to my car given that the unaffected three tires were already aligned, so I paid $150 to be told the work I thought I was paying for couldn’t be done.
3/14/2026
Catherine S. VERIFIED CUSTOMER
Great experience and service with Danny!
3/14/2026
Janet W. VERIFIED CUSTOMER
David was very courteous. The service guys didn't check the noise under car in the front like I asked. There's something wrong.
3/14/2026
Anthony R. VERIFIED CUSTOMER
No problems
3/13/2026
Elizabeth H. VERIFIED CUSTOMER
Danny answered all my questions. He looked up history with Ganley & he checked the Toyota website & saw that I had my tires checked,balanced & the car aligned at Tire Source in North Canton. He was very helpful.
3/13/2026
Matthew B. VERIFIED CUSTOMER
David was very friendly and kept me informed. Great service!
3/12/2026
Susan M. VERIFIED CUSTOMER
Excellent Service as always!
3/11/2026
Thom S. VERIFIED CUSTOMER
Excellent customer service. Much thanks to Dan.
3/10/2026
Jeffrey F. VERIFIED CUSTOMER
I spent 4hrs getting an unneeded software update prioritized over my urgent problem of a malfunctioning lift gate that was left undiagnosed and not fixed. It is opening unattended and doing damage to itself and the surroundings. I cannot have the automatic tailgate feature on without it opening randomly. That was the reason I brought it in, not the software update. There was no diagnosis despite obvious damage. Taking it to another dealer for a proper diagnosis.
3/9/2026
Michael S. VERIFIED CUSTOMER
I was completely satisfied with the service I received. Matthew was very professional and helpful. He listened to my concerns for the Highlander and there were no surprises. I am not ready to grade in my vehicle at this time but I may be in this next year. Thanks for the great service! Michael S
3/8/2026
Cynthia M. VERIFIED CUSTOMER
Done 30 minutes faster than estimated time! Thank you! I appreciate the speedy service.
3/8/2026
Laura F. VERIFIED CUSTOMER
This is my second experience with David Britton and both times he was friendly, courteous and provided excellent customer service,