Kayla is a great service advisor and the dealership has the best techs and parts department
2/8/2025
Thomas A. VERIFIED CUSTOMER
Great service and looking forward to completing your survey when I receive it.
2/7/2025
Billy G. VERIFIED CUSTOMER
Cheaper than I thought it was going to be. I will be getting all my oil changes done at Grissom Dodge from now on. Great service, THANKS
2/7/2025
William P. VERIFIED CUSTOMER
You should work out the kinks in any new computer system before launching. I dropped my car off the night before my appointment and handed the keys to your employee and the next day received a missed appointment text and my appointment was moved to later in the day! UNACCEPTABLE
Then I was told my recall fix was a 2-3 hour job,again dropped car off the night before and again handed keys to your employee. Next day I received a message that my car had been inspected and NEVER heard nothing else the rest of the day. NO CALL,TEXT,COMMUNICATION NOTHING FROM YOU. Went in after work and was told "it's been done for awhile...not time stamp in my receipt for when it went in or came out of service so I have no idea when it was being worked on.
No issues with the tech who worked on my vehicle as it is running great,I just feel your customer commitment is lacking.
I love chrysler and Ram products and will continue to purchase in the future but I will probably use a different dealer for any services I need until you get your act together.
I do not need to be responded too and do not want anyone reaching out to me about this just fix it!
2/7/2025
Leonard L. VERIFIED CUSTOMER
Very good
2/6/2025
Gary W. VERIFIED CUSTOMER
Always great service
2/5/2025
Jodi G. VERIFIED CUSTOMER
Liked how fast was in and out . Very friendly and professional.
2/5/2025
Jannis B. VERIFIED CUSTOMER
pleased
2/5/2025
Dan O. VERIFIED CUSTOMER
It was a very nice and quick process,good job Grissom Dodge -Dan O
2/4/2025
Bob B. VERIFIED CUSTOMER
Everything was a Great Experience
2/4/2025
Jim H. VERIFIED CUSTOMER
Service people were very helpful n knowledgeable
2/1/2025
Gary R. VERIFIED CUSTOMER
TY
1/31/2025
Robert P. VERIFIED CUSTOMER
The recall parts aren’t in yet so we will be back
1/31/2025
Angela C. VERIFIED CUSTOMER
Love Grissom dodge. Team is always great. I’ve been bringing the same car here for 13 yrs. This is the only please I bring my car for anything.
1/31/2025
Robert P. VERIFIED CUSTOMER
Kayla was courteous, knowledgeable and willing to answer my questions .
I found her to be easy to work with.
I have one complaint.
I am of the opinion that your diagnostic charges are much to high.
I believe these charges should be void when the work is done, and charged only if the work is not done .
1/31/2025
Avery M. VERIFIED CUSTOMER
Friendly and courteous seem to remember me from other visits! Won’t take my car anywhere else!
1/31/2025
Gregory M. VERIFIED CUSTOMER
Service was excellent, but it was also a little too pricey!????
1/31/2025
Sue J. VERIFIED CUSTOMER
They have “bend over backwards” to make sure everything is being fixed perfectly. Thank you for all help and work on my SUV.
1/31/2025
Glen W. VERIFIED CUSTOMER
Dave and Crew are professional , caring and helpful.
Always appreciate the extra care and effort given to any issue.
Regards,
Glen W