Grissom CDJR Auto Repair Service

It was good

Great job, Jazmin is always a pleasure to see ????

Everyone I encountered was courteous & answered any questions that I had. There weren't any surprise costs added on.You were highly recommended to me. Even though there are other Chrysler,Dodge & Jeep dealers closer to me, I will definitely return to you for my services.

I was informed that my cabin air filter was missing.

Miss Jazmin was absolutely awesome. She should be recognized for the professionalism she shows when doing her job.She smiles, makes eye contact and engages the customer. Definitely need more like her in the service industry.

Great attention to details ????

I recently had an oil change, and i was told that my air filters needed changed. i always agreed with any recommendations grissom makes so i said yes. I was told that one filter had to be ordered and i agreed to come back on another day to have that installed. Upon my return, i asked the attendant if she could have one of them look at my brakes because i keep hearing a grinding noise whenever i step on my brakes. She said that the brakes should have been inspected during the recent oil change and i was told that all my brake pads were very bad and she would have told me that time. I told her i didnt know anything about that or i would have requested to have it changed or repaired. She was adamant that she told me that they were bad, and im sure it was not discussed. When i was trying to explain to her why would i have my air filter changed and not agree to have my brake pads changed, she kept interrupting me and kept telling me “well i always tell my customers if they need the brake pads changed. I talk fast, maybe you missed it” —- i dont understand how somebody can go into great detail about the filters needing changed but skim over brake pads. Ive been going to grissom dodge since 2015, bought 2 cars there, had all my repairs & oil change done there, and never had any complaints until today. I am livid because this has really put me at risk of getting into an accident with malfunctioning brakes. And the rudeness was not appreciated either. I would have been more forgiving of those who take accoubtability and move forward from there. But being dismissive of my concerns and interrupting me is just unprofessional. Needless to say i took my car somewhere else that same day to get it fixed because i started smelling something burning while driving it. I do not wish for anybody to lose their job, but that girl needs to put her attitude in check.

Great service

Everyone is always kind

Thank Yoi

Thank you to Kayla she is very helpful and I appreciated her help on getting repairs taken care of for these fleet vehicles.

Kayla was very helpful.She showed courtesy and reassurance. It's still too early to tell if my vehicle is alright.

Great service

There was grease on my steering wheel and carpet. I know it is an older vehicle but they should have used a paper matt and wiped the grease from steering wheel. I had to clean and am glad I didn't get it on my clothes.

No complaints!

Outstanding as always

Couldn’t be happier with the way they got us in and fixed our issue

Awesome

Great service

Have been very happy with thr service department