I have had work done over years at the dealership and David has always treated his part of the service of my vehicle with the upmost professionalism and courtesy to the customer as anyone in that department you have a good team keep up the good service that you deliver to your customers. Thank you
9/12/2025
Deborah H. VERIFIED CUSTOMER
I would have liked to have had another vehicle to drive while they were putting my hood on. It took over 2 hours and I could have went to eat breakfast or run a few errands.
9/12/2025
Phil R. VERIFIED CUSTOMER
Great service.
9/11/2025
Danielle T. VERIFIED CUSTOMER
Kayla’s awesome.
9/11/2025
Robert P. VERIFIED CUSTOMER
A very courteous and knowledgeable staff
Comfortable waiting room
My only complaint is having to pay $180 for an evaluation evaluation fee is
Very unreasonable. This fee should be deducted from the charges created
by the repair bill.
9/11/2025
Daniel H. VERIFIED CUSTOMER
Grissom Chrysler Dodge Jeep Ram always provides excellent customer service. Our issue is not with the politeness of staff, or having to pay for new tires. We feel that the service department technicians need to be better educated on doing their routine maintenance checklists. When my wife goes in for oil changes, they should have been recommending a tire alignment for safety to help until we purchased new tires. All 4 tires were severely worn towards the inside of the tire tread. This excessive wear was not seen by us, because the exterior tread look deep significantly deeper. My wife ended up having a blow out on the front drivers tire. She could have been in a bad accident on highway 69 in Fort Wayne because of this lack of care, and this is why we are upset. I had to go to an oil change shop in Fort Wayne to get the spare put on. When they even pointed out the issue with misalignment causing this to happen. Like I stated, this is an abnormal experience with grissom, but as a Chrysler engineer we need to maintain good service to keep customers.
9/10/2025
Gustavo S. VERIFIED CUSTOMER
I said when I bought the jeep there was a problem with the alignment and wheel bearing in driver side.
Now I have a quote for tires, alignment with no resolution for what is causing the tires to cup, cant just be an alignment. We bought 2 used jeeps within 4 months and this is not the type of customer service that is acceptable. I feel like my concerns are not addressed, another technician from another plac le confirmed thr wheel bearing was making noise on driver side. As for now I do not want to use your technicians. I was required to put gas back in thr loaner car but my car was driven 20 miles? That seems like a lot for a test drive to hear a noise especially considering you are located by a hiway and able to hit high speeds quick but my fuel was not replaced. I would just sume go to someone I know I cant trust and will listen.
Why does it require 2 people for a test drive? I now assume my car was used for 2 people to get lunch or just have a break away. Was the technician really paying attention to my car?
9/10/2025
Justin W. VERIFIED CUSTOMER
Kayla’s the bomb.com
9/10/2025
Monik S. VERIFIED CUSTOMER
The prices were reasonable. The service was fast.
9/9/2025
Stephen G. VERIFIED CUSTOMER
David is great! He has a friendly personality and has impressive knowledge about his product.
9/8/2025
Brenda M. VERIFIED CUSTOMER
She was great and very informative and helpful with the estimate for new tires.
9/8/2025
James R. VERIFIED CUSTOMER
All the people at Grissom are the best! They take care of my vehicle’s service needs every time I’m there.
9/8/2025
Bryan G. VERIFIED CUSTOMER
Outstanding service! Thank you!
9/8/2025
Eva M. VERIFIED CUSTOMER
Awesome service. I was very pleased!???? thank you
9/5/2025
Heidi R. VERIFIED CUSTOMER
I will say the Service Department is awesome! Never been treated so nice by a service department!
Thank you so much.
9/4/2025
Not-Provided C. VERIFIED CUSTOMER
Playing the guessing game and throwing parts at the truck at my expense and couldn’t provide said replace part. Left unfixed and unhappy
9/4/2025
Philip L. VERIFIED CUSTOMER
Great service, in and out in good time. The staff is very professional and friendly. Great feeling to know that we will be taken care of. Thanks
9/4/2025
Linda M. VERIFIED CUSTOMER
I love Grissom, The people that work here are just wonderful, keep up the good work.
9/3/2025
Sandy J. VERIFIED CUSTOMER
I was very impressed with Kayla. She answered all of my questions. Made sure that I was happy with everything before I left my Jeep. There she even offered to help me carry some of my things. Great job, Kayla! Thank you so much!