Mr. Shepard is kind, intelligent and helpful. He listened to me, answered questions and provided information when I clearly didn’t understand something. He is certainly an important part of the reason I gave a 5-star rating regarding auto service at Fred Anderson Honda.
2/5/2025
Danielle N. VERIFIED CUSTOMER
Brody is very professional and kind. He explains everything in a way that I can understand and was helpful making sure I got everything done in one visit.
2/5/2025
Donald S. VERIFIED CUSTOMER
Lance did a great job from when we arrived through picking up the vehicle. Great communication and very professiona.
2/5/2025
Becille H. VERIFIED CUSTOMER
I went in Fred Anderson Honda for my 2024 CRV recall work. Keith Lubrano was professional and very helpful! He showed me how to keep tracking for oil changes.My experience was great. Keith went above and beyond for me.
Thank you so much.
2/5/2025
Jung Yoon. VERIFIED CUSTOMER
Quick and kind, thank you
2/5/2025
Dean M. VERIFIED CUSTOMER
Probably the best service consultant I have ever worked with. Thorough, conscientious and a good communicator.
2/5/2025
Blas G. VERIFIED CUSTOMER
Perfect all
2/5/2025
Steven H. VERIFIED CUSTOMER
Very professional.
2/5/2025
Lena P. VERIFIED CUSTOMER
Alexander is great & the service department
Did a great job today.
2/5/2025
Barry P. VERIFIED CUSTOMER
Alexandria was excellent. Knowledgeable and professional.
2/5/2025
Teresa C. VERIFIED CUSTOMER
The service department took care of all the needs of my car, even the recall.
2/4/2025
Bret H. VERIFIED CUSTOMER
Fast, friendly and professional.
2/4/2025
Brandon R. VERIFIED CUSTOMER
She was professional, knowledgeable, and went above and beyond to ensure everything was handled smoothly. Her attention to detail and willingness to address all my questions made the process seamless and stress-free. I truly appreciate her dedication and outstanding customer service!
2/4/2025
Beverly S. VERIFIED CUSTOMER
Everything was great !
2/4/2025
Sammy J. VERIFIED CUSTOMER
Brian was very pleasant and provided good service.
2/4/2025
Karen W. VERIFIED CUSTOMER
Follow up on the ordering & your receiving my needed part was not like I thought it would be. It took over 2 weeks & I had to be proactive or my car wouldn’t have been fiixed yesterday, My car was leaking oil that whole time! I finally found out Alexandria was out sick, but in her absence no one was checking on my part. She finally said to talk to a Matt, but your phone system is difficult to speak to a REAL person. I never talked to or heard back from Matt after leaving a message on a voicemail I thought was his. Finally, I did speak to a random service technician who found out my part was there & I made my appointment for yesterday. I did’t get his name, but he was very helpful & professional & I finally got my answer. Alexandria was helpful yesterday, especially finding out you do have a handicapped bathroom. Your delivery of the “highest quality service” missed the mark with me! It was good, but certainly not the HIGHEST! Also, the ability to reach a real person in the service department is frustrating after you call several times with NO call back!
2/4/2025
David R. VERIFIED CUSTOMER
Alexander was great
2/4/2025
Ken S. VERIFIED CUSTOMER
Good experience. Very pleased with the service and personal.
2/4/2025
Tarvyn W. VERIFIED CUSTOMER
Great service
2/4/2025
Martha H. VERIFIED CUSTOMER
Don’t call please. First I received 2 texts from you on Sunday reminding me of my appointment. One is sufficient. I received another text from you on Monday morning telling me I had missed my appointment and to call and reschedule. So I called them and told them my car was there being serviced and I had not missed my appointment.