Theodore was great! Communication was on point and he genuinely cared.
2/6/2025
Shaban M. VERIFIED CUSTOMER
Was very friendly
2/6/2025
Michael K. VERIFIED CUSTOMER
Theodore was great. He built trust, gave me his attention and time. He patiently answered my questions. Great experience.
2/6/2025
Linda S. VERIFIED CUSTOMER
I feel like a VIP when I come in and Eric is available to help. He's always professional and knowledgeable about the services my car needs and answers all.my questions
2/6/2025
Karen W. VERIFIED CUSTOMER
Your review question says COMPLETE satisfaction which is truly a MISNOMER!
Today was my “3rd” visit for the same problem, an oil leak. Keith Lubrano was OK, but should have shown at least a little interest when I told him this was my 3rd visit for the same problem. Apparently your elaborate computer system doesn’t bring up any personal history of coming in for the same problem. How can you be COMPLETELY satisfied when each visit is an isolated visit? Your work completed & financial charges owed is in GREAT detail.
My son came in person & asked to speak to a Service Manager because no one called him back after he left a voice message for a Service Manager this morning. Your telephone system is TERRIBLE! It is impossible to talk to a real person. When you are given a service technician's direct line to call, no answer & no return call from a voice message has been my experience.
Robbie Coleman, Service Manager, then responded to my son & was professional, helpful & friendly. I was given a rental car to use because the needed part to fix my car was not in stock! Hopefully my car will be completely fixed tomorrow. To be continued. . . .
2/6/2025
Luis S. VERIFIED CUSTOMER
Thank Brian excellent job great service
2/6/2025
Melinda B. VERIFIED CUSTOMER
My experience today was great! I appreciate Brian's helpfulness and attention. Thank you
2/6/2025
Shyanne M. VERIFIED CUSTOMER
He was extremely sweet, helpful, and explicatory!
2/6/2025
James C. VERIFIED CUSTOMER
Alejandro was an excellent advisor and was very communicative about my vehicle
2/6/2025
Pamela J. VERIFIED CUSTOMER
Matthew did a great job handling my recall repairs. He opened the service area promptly at 07:00 when my appointment was scheduled. He was prepared & professional, and was efficient getting through both confirming the needed work & completing the up-front paperwork. He directed me to the waiting room. The repairs were finished in less time than predicted and he explained them before leading me to my car, which was staged & ready to go. I think Matthew provided an excellent customer experience today.
2/6/2025
Lois G. VERIFIED CUSTOMER
Very helpful
2/6/2025
Luis D. VERIFIED CUSTOMER
Excellent service!
2/6/2025
Patrick P. VERIFIED CUSTOMER
Gas smell in my car.
2/6/2025
Kelly W. VERIFIED CUSTOMER
Great service.
2/6/2025
Rosemarie M. VERIFIED CUSTOMER
Was awesome and quick
2/5/2025
Shakeeta M. VERIFIED CUSTOMER
Alexandria made sure that my battery was tested and came and gave me the results before the visit was over. She also had staff drive my car back in the bay which made a high difference since I currently wearing a brace. Thanks so much for taking your time out to go the extra mile!!????
2/5/2025
Michael L. VERIFIED CUSTOMER
Brody, was friendly, efficient, and helpful. It’s good customer service to have a shuttle available.
2/5/2025
Kevin G. VERIFIED CUSTOMER
I have worked with many service advisors through the years and was once a service advisor myself. I must say that Lance Burns is on a level that only a few can reach in my opinion. Anyone in the car manufacturer business clearly understands that this job is not easy. He is highly professional and goes to any length to help me with any of the questions that I’ve had. I am so grateful that he is my service advisor. Thank you very much to Fred Anderson.
2/5/2025
Joshua D. VERIFIED CUSTOMER
Phone system is a disaster, I called all day trying to find out if there was a loaner available. I wasn't able to reach anyone till the evening. At one point my call was forwarded to Hyundai.