Don’t send text messages out saying my vehicle is ready until it is actually ready. My wife arrived to pick the vehicle up and had to wait over a half hour before it was actually ready, this was over an hour and a half after the text was sent.
1/31/2025
Donita J. VERIFIED CUSTOMER
Phenomenal. Mariah was courteous, greeted me by name, reviewed the checklist of suggested services for my vehicle. She was pleasant, shared some fun anecdotes, and sincere.
I walked around the lot looking at new vehicles, which is in my plan, and Quinton Thomas answered all my questions, followed me around, but not tracking me in my face, but available, and I asked for his business card.
So far. I’m impressed.
1/31/2025
KENNETH R. VERIFIED CUSTOMER
All stars goes out to Mariah. She was very helpful. I feel confident the job was well done.
1/30/2025
Jenny G. VERIFIED CUSTOMER
Matthew was able to schedule my repair a month earlier than offered. He provided me with a rental car, he was very courteous and respectful of my time. I’m very appreciative!
1/30/2025
Ingrid P. VERIFIED CUSTOMER
Too long a wait. I have no issue with it the quality of work or the customer service advisor. Noah is a professional .
My only complaint is the long wait
1/30/2025
Deja B. VERIFIED CUSTOMER
Mr.Large is amazing! He’s super kind and explains everything clear!
1/30/2025
William P. VERIFIED CUSTOMER
Mr Davls was very pleasant, efficient and knowledgeable. The service was completed at almost the exact time that he said it would be. The service was to address two recalls and I was very satisfied.
1/30/2025
Fermin R. VERIFIED CUSTOMER
Noah did good. It was not his fault. I sent another feedback on a previous survey about my bad experience. Second time having issues with your dealer. They resolve the issue. But there should not be these kind of issues. And again, second time. The first time I took my Honda civic for repair and they forgot about me. Somebody came to pick me up at work around 6pm after I called to complaint. And the car was not even ready and misdiagnosed. Now I am stock because I paid for a maintenance service warranty and I have not other option than keep returning. I wish you can give me my $973 back. Respectfully. Fermin
1/30/2025
Virginia M. VERIFIED CUSTOMER
Eric takes the time to answer all of the many questions I have about my car. And all in a simple patient way that I can understand. I'll definitely request him any time my car needs service!
1/30/2025
Donald G. VERIFIED CUSTOMER
It was a great experience and the guy that helped me was great and your team was awesome
1/30/2025
Destin A. VERIFIED CUSTOMER
He was very knowledgeable, and did his job well
1/30/2025
Barbara H. VERIFIED CUSTOMER
Did a great job, so nice
1/30/2025
Lori H. VERIFIED CUSTOMER
The driver side mirror that was replaced today does not match the size of the passenger mirror. I am guessing that it is due to a newer model ordered. Not a big deal. The work is solidly done, it took an hour and a half instead of an hour. Everybody is always really friendly. I'll likely be back for something else! Thanks.
1/30/2025
Lauren H. VERIFIED CUSTOMER
Good customer service
1/30/2025
Rafay M. VERIFIED CUSTOMER
Lance was great and super helpful
1/30/2025
Margaret H. VERIFIED CUSTOMER
Service was excellent! Thank you
1/30/2025
James P. VERIFIED CUSTOMER
Alexander was polite and professional
1/29/2025
Betty B. VERIFIED CUSTOMER
Alexander was great. Only concern is when I left low tire pressure is on.
1/29/2025
Faron C. VERIFIED CUSTOMER
Keith was a joy to work with, very professional and kept me up-to-date
1/29/2025
Sharon D. VERIFIED CUSTOMER
Brian was amazing. Very personable and walk me through every step..