Toyota of Glendora Auto Repair Service

Please convey my thanks and appreciation to your maintenance team for a job very well done and within promised time. Overall an excellent experience.

Ricardo is fantastic! One of the best service advisors i've worked with.

Brandyn provided information as he said he would -with updates and check-ins. I was completely satisfied with Brandyn’s expertise and professionalism.

Very detailed about what was being provided and a sufficient time frame.

Great customer service

Always great working with Rick. The shuttle driver was very polite and efficient as well.

Ricardo is a very personable and makes you feel very comfortable when talking to him. Always gives you update on the service being done on the car.

Happy with the service to my RAV4 on 11-21-17 Also appreciate the car wash a far better job than the ones I've paid for at a local car wash. Thank you Kim H

Rick Rodriquez should teach a class in how to handle your Toyota family. He is the best service representative I have ever had the privilege of working with. We are in our 10th year now. He is Outstanding.

rick rodriguez is very hard working ,friendly and knowledgeable and I am very happy about the service he provides to his customers

Very friendly and helpful

David Milan was great!

Always a pleasure getting assisted by Genaro. I appreciate his honesty and making the process easier as well as willing to answer questions when needed. For the past few years, since I got my first car at Toyota Glendora, I’ve been lucky to have his assistance. Thanks for all your help!!!

Ricardo handled everything most professionally and everything was exactly as promised.

He was very helpful in answering my questions

It is because of brandyn that I continue to be a customer. He is always polite courteous

Service was easy to schedule, he kept me updated and it was even finished half hour EARLIER than promised!

Problem was solved with my car.

very satisfied with ricardo

Manager/Supervisor advance in my below comments.... I have been coming here for years and have NEVER had any issues. I called in and asked for an estimated time and price like i always do. They pull up my name in their system and said $33 which is usually the norm for my little car. I took my car in where Brendan assisted and i also presented him with coupon i received in the mail for $29.95 oil change and he said the price was going to be $37. I asked why and he said that's just the cost. I also mentioned the phone call and he said $37 is the price. I didn't want to continue because it sounded like i wasn't going to get anywhere. He even had the nerve to mention the survey and asked for 10's. I called in and asked for a supervisor or manager and was transferred to Joseph. I asked if he was a supervisor or manager and he said there is not one in right now but he could transfer me to someone lower if i liked. I told him about the issue and he said he would see what he could do. My questions were: Why was the phone quote $33 not valid? Why am i getting these coupons via mail if they are not valid? This was frustrating when he was unable to answer this nor was there a manager or supervisor available. He did say he would see what he could do so i figured that would work. I came in to pay for my oil change and it was right over $39. I mentioned my conversation with Joseph and they called him. He said the best he could do was take $3 off. So i ended up paying a little over $37. This was very frustrating and i really do not think i should continue to get coupons by mail if they are NOT going to be honored and there should really be a manager or supervisor available at all times. This was my place to go to buy cars and for maintenance. I guess i need to stat looking elsewhere. Being a valid customer no longer has meaning here. I understand it was only a few dollars different but it was more of the feeling i got during this experience.