John was very nice, and professional in his responses to my questions. A good representative for Moses.
4/19/2025
Janet C. VERIFIED CUSTOMER
Always great service
4/19/2025
Betty E. VERIFIED CUSTOMER
He was great!
4/19/2025
John D. VERIFIED CUSTOMER
New to the area. Service was excellent. Will return for needed service.
4/18/2025
Harold S. VERIFIED CUSTOMER
Very pleased with service. Prompt and courteous.
4/18/2025
Gilbert W. VERIFIED CUSTOMER
Ghe
Work performed wasn't verified as fixing the issue. The caliphsr identified as making the front noise wasn't the issue
So I had to make another appointment to get vehicle repaired. I will say the staff was as nice and friendly as usual but the car was checked before letting me go.
4/17/2025
Kay H. VERIFIED CUSTOMER
John is very much like my retire service guy Don. Hes very customer friendly goes above n beyond to give you an appt when you need. Keeps customer informed had excellent team of techs.
Im a long term client n a very happy with product client.
4/17/2025
Susan P. VERIFIED CUSTOMER
I Hope you got my comments of how well I liked working with John ****. I wrote a paragraph and then all the sudden I didn't know if it was sent. John was great.
4/17/2025
Jill L. VERIFIED CUSTOMER
Excellent service experience
4/16/2025
William R. VERIFIED CUSTOMER
Polite prompt and explained what I needed done
4/16/2025
Marilyn W. VERIFIED CUSTOMER
I understood that the recall would be 4 to 41/2 hours and that my car would be returned that afternoon. A little after 5 I called and was told that my car wouldn’t be returned until the next day. I think I should have been notified so I didn’t wait for the car. Also there was a comment about the driver floor mat being doubled and that is the way the mat was when I purchased the car
4/14/2025
John O. VERIFIED CUSTOMER
Travis texted and called me to confirm what was being completed with my vehicle and what would be covered under the current service plan. This was something I was completely unaware of and he explained it thoroughly.
4/13/2025
James H. VERIFIED CUSTOMER
Should have been told before driving an hour only to be told that there wea a 3% fee for using a credit card! Who gets this money anyway?
4/12/2025
Cassandra S. VERIFIED CUSTOMER
My entire experience was great. I received prompt and courteous service.
4/12/2025
Rickey A. VERIFIED CUSTOMER
10 out of 10. Thank you
4/12/2025
Paula A. VERIFIED CUSTOMER
I was not pleased that I wasn’t allowed to take advantage of getting an alignment at $129. Maybe I should have mentioned it when I checked in, but was told I also needed to bring the paper with me. Not away to build customer loyalty.
4/11/2025
Jarred C. VERIFIED CUSTOMER
Very happy with the service provided. Kind people that did a great job. I would have rather had 5w30 oil , but I didn’t specify so no worries. Thank you all. Appreciated the little Easter Egg as well. I’ll definitely be back. Thanks again Lexus Moses St. Albans !
4/10/2025
Gilbert W. VERIFIED CUSTOMER
Travis was fantastic with my visit.
4/8/2025
Carol N. VERIFIED CUSTOMER
That was two questions
4/8/2025
David J. VERIFIED CUSTOMER
Did a great job, friendly staff with no no wait time, thanks again Travis