Travis is a great guy who helps his customers out and goes above and beyond to ensure good service.
10/29/2025
Karen G. VERIFIED CUSTOMER
Everyone is always so pleasant. Never have to wait. Love Lexus!!!
10/28/2025
David H. VERIFIED CUSTOMER
Very good service. Very helpful. Would definitely recommend Thanks
10/28/2025
John M. VERIFIED CUSTOMER
Excellent service!!! Your department is great, always on top of issues and gets me out on a timely basis
10/28/2025
Sherman P. VERIFIED CUSTOMER
Polite and friendly. Very welcoming.
10/27/2025
Eric S. VERIFIED CUSTOMER
Travis stated (and so does the RO from back in August) that the back seat for my GX would only be ordered pending approval from L/Certified. So, the seat was ordered and the repair appointment scheduled. When the repair was complete, I was subsequently presented with a $3,900 repair bill which I was asked to pay. I was never informed by anyone at Moses Lexus (including Travis, who checked me in for the repair) that the claim had been denied until AFTER the repair was completed. Now my GX is being held hostage until they figure out how to fix their error, which is wild to me. Additionally, Travis never made any attempt to call me during the claim approval or part ordering process. I had to call the dealership multiple times between August and October to find out what was going on. And every time I called, Mr. Travis was not available one single time to speak to me. I’ll add he was also not present when the bill was presented to me so no one could give me any answers on why this colossal debacle had ensued. Not sure what this guy actually does, but it doesn’t seem to be much. You are selling luxury vehicles. Step it up a bit.
10/25/2025
Tom K. VERIFIED CUSTOMER
No one reviewed my invoice with me. No one bothered to inform me that one of the issues I wanted checked was actually a recall and there is no fix at this time. No one could tell me exactly why the recall. I only knew about the recall after reviewing my invoice.
10/25/2025
Sumra S. VERIFIED CUSTOMER
I was very happy with the service. Thanks!!
10/23/2025
Lube E. VERIFIED CUSTOMER
Fast service. Knowledgeable staff.
10/23/2025
Barbara S. VERIFIED CUSTOMER
As far as we know, we never saw John ****. And we received a text from Moses Lexus, stating what we owed. I wrote the check. Then sometime later,we received another text stating a larger amount but when we checked out, we were told we actually overpaid by .50 cents.
10/23/2025
Mark S. VERIFIED CUSTOMER
Call me ****-****-xxxx
10/22/2025
Dung L. VERIFIED CUSTOMER
No good
10/22/2025
Charles Thomas. VERIFIED CUSTOMER
Excellent service
10/22/2025
Tommy B. VERIFIED CUSTOMER
You are welcome
10/21/2025
William S. VERIFIED CUSTOMER
Everyone was most accommodating, knowledgeable and helpful. The service manager even connected my telephone to my husbands car - which I have needed for 6 months. I got a video of the work that was done which is a brilliant idea. And they washed my car making it look brand new. I love the Moses teamwork! They make the dream work!!
10/19/2025
Virginia G. VERIFIED CUSTOMER
None
10/18/2025
Victoria Y. VERIFIED CUSTOMER
I loved how quick the service was snd the friendliness of everyone
10/18/2025
Catherine D. VERIFIED CUSTOMER
I received this in error. I didn’t have my car at Moses for service today.
10/16/2025
Lola E. VERIFIED CUSTOMER
Always informative and professional
10/16/2025
Vicki P. VERIFIED CUSTOMER
Travis was kind & very professional. He answered all of my questions & my car was ready in a very short time. I appreciate a job well done. Thank you.
Vicki P