Gives great customer satisfaction and made sure I got my Krispy Kreme Donuts back from my vehicle. ????
4/2/2025
Jacqueline M. VERIFIED CUSTOMER
Very professional and friendly
4/2/2025
Kristoffer W. VERIFIED CUSTOMER
I was looking to get a complete review of my 2022 Maverick to see if there was any warranty service needs and Tyler said the 88 point inspection would figure that out. But upon return of my vehicle, the paperwork said nothing about the inspection and there was no follow up if any other warranty items were needed. Furthermore, at the end of the service when I received a call from Tyler, he asked me to give a 5 star review on the survey and I don’t think that’s appropriate - I should be able to give my realistic and accurate appraisal of the service. Lastly, $250 to give me the code for the door keypad is a fairly excessive charge, I had just bought the vehicle used and was unable to use this feature until I received help from the dealer. It seems this could have been charged a much more appropriate fee.
4/2/2025
Johnette J. VERIFIED CUSTOMER
Thank you!
4/1/2025
John W. VERIFIED CUSTOMER
Great job
3/29/2025
Terry P. VERIFIED CUSTOMER
I appreciate her help today, she was excellent, hopefully she stays on with you
3/29/2025
Jeff W. VERIFIED CUSTOMER
Tyler was excellent!
3/29/2025
Johnathan E. VERIFIED CUSTOMER
The repair service is so bad that I will never come back. We made an appointment to drop off the car for the a/c to be fixed (for the third time, because the repairs department didn’t get it right before)-dropped it off on a Friday as per my appointment and got no updates until Monday evening, when I called and Giovanni told me that the person who needs to fix my car isn’t back until 3 or four days later, but I could wait until then-so the dealership gave me an appointment even though no one was there to fix the car, or else he lied about it-he never checked on it before then and never communicated-won’t be back ever, and won’t buy there again either because of this.
3/29/2025
Tony G. VERIFIED CUSTOMER
Great job by the whole staff. And the most freindly person ever Katie. Keep up the great work. TG
3/29/2025
Renee W. VERIFIED CUSTOMER
Boyce is awesome. My experience from phone call to schedule and check out was awesome
3/28/2025
Jim A. VERIFIED CUSTOMER
Thanks.
3/28/2025
Wilbur T. VERIFIED CUSTOMER
Mr. Bencini has assisted me in servicing our 2019 Edge and 2013 F-150 at least 6 times since he’s been at **** Smith Ford. He’s become my go to guy when I bring the vehicles in because of professionalism in telling me what kind of service they may need in addition to what I bring them in for.
3/28/2025
Gregory L. VERIFIED CUSTOMER
Thank you
3/27/2025
Amy G. VERIFIED CUSTOMER
Exceptional service as always thank you
3/27/2025
Glenvil G. VERIFIED CUSTOMER
Giovanni was very pleasant and respectful. He listened attentively and answered the questions we asked. I sensed that he loves his job and takes pride in offering service.
3/27/2025
Helen L. VERIFIED CUSTOMER
Katie was very professional and made every effort to answer all questions
3/27/2025
Roosevelt C. VERIFIED CUSTOMER
Everything went well in a short time let me know about things need to be done keep it up.
3/27/2025
Armando Y. VERIFIED CUSTOMER
Geo did a good job! I will certainly ask for him next time..