"I want to give a massive shoutout to Jeremy and the entire service team for an unbelievable job on my vehicle. I was blown away by the super quick turnaround time—from the moment I dropped it off to the final delivery, the process was seamless. The quality of work was top-notch and the communication was perfect. Overall, just spectacular service all around. Thank you!"
1/3/2026
Thomas S. VERIFIED CUSTOMER
Matt did a fine top notch job filling in for the fellow who was out sick. My repair service was done quickly and correctly.
1/3/2026
Barney T. VERIFIED CUSTOMER
Great service. Tyler,as usual,was well organized and pleasant
Thanks again for a great experience, Barney T
1/1/2026
Ashley F. VERIFIED CUSTOMER
Giovanni Bencini was such a pleasure to work with! He made everything so easy and was so helpful! He was happy to speak with me or my husband about anything at anytime and thoroughly answered any and all questions we had during the process!
Thank you!
Ashley F
1/1/2026
Lloyd P. VERIFIED CUSTOMER
Today after getting my oil changed I noticed a my transmission jerk pretty hard indicating your possibility it may have a problem. I called Tyler, sales Tech, who would actually help me earlier. I thought Tyler that it possibly have some transmission issues and I would like to get it checked out. Tyler inform me that they have one person who works on all of the transmission issues in the entire **** Smith Ford dealership and that gentleman is 3 months behind. Then I advise Tyler to make a notation of the issue that I'm having and to make sure that you put me on a list before I can schedule a check out of my vehicle. Tell inform me that I'll have to leave my vehicle at the dealership for 3 months in order for them to check it out. And stated that was the only way that I could get on the list and he would not give me a loaner car during that time period. Tyler also indicated to me that my mileage is now 60,400, which puts me 400 miles out of the warranty. Although I left a message with Tyler over month ago mentioning this very issue. I bought two brand new cars from this dealership within a 5-year I would expect to be treated better.
12/31/2025
Johnny G. VERIFIED CUSTOMER
He was very professional and thorough. Outstanding.
12/31/2025
Don G. VERIFIED CUSTOMER
Tyler was excellent.
12/30/2025
Marty W. VERIFIED CUSTOMER
Thanks!
12/30/2025
Barbara F. VERIFIED CUSTOMER
Absolutely pleased with service. Mat was very nice & very good at explaining what was done. Very personable & understanding.
12/30/2025
Harry O. VERIFIED CUSTOMER
None
12/28/2025
Clayton P. VERIFIED CUSTOMER
NA
12/27/2025
Detreia G. VERIFIED CUSTOMER
Tommy was great.He was hands on through the whole process.
12/27/2025
John H. VERIFIED CUSTOMER
Job well done and Giovanni is always a pleasure to deal with.
12/27/2025
Ranita J. VERIFIED CUSTOMER
My husband and I were very pleased with the service Tommy provided. Customer service was excellent.
Thanks so much!
12/25/2025
Detreia G. VERIFIED CUSTOMER
Tommy got me in and out. Thank you so much Tommy!
12/24/2025
Jimmie B. VERIFIED CUSTOMER
Top notch service this visit
12/24/2025
Tommie B. VERIFIED CUSTOMER
Thank you!! Great service....
12/24/2025
Roger S. VERIFIED CUSTOMER
Thank you for the excellent service. You're the only dealership to ever work on my truck and no no else ever will. Thank you to my service rep Tyler!!!!
12/23/2025
Thomas R. VERIFIED CUSTOMER
Every time your car breaks down, it feels overwhelming and honestly makes you feel like you’re about to get taken advantage of. I walked into **** Smith Ford stressed, frustrated, and expecting the worst, but Giovanni Bencini completely changed that for me.
From day one, Giovanni treated me with respect and genuine care. He stayed in constant contact, explained everything clearly, and never once made me feel ignored or rushed. He went above and beyond to make a really difficult situation easier to get through.
Customer service like this is rare now, and Giovanni is the reason I still believe it exists. He didn’t just fix a car problem, he gave peace of mind during a stressful time. **** Smith Ford is lucky to have him, and I’m beyond grateful for everything he did