I cannot say enough about the awesome customer experience I had with Giovani! Being new to the Columbia area I have had limited interactions with Lugoff Ford and **** Smith Ford, after my recent service experience there is no doubt where my future Ford needs will be handled… Thank you Giovani for getting our F150 on the calendar, parts ordered, repaired and returned in exceptional time!!! Your customer care and communication skills should be the hallmark for customer service at any organization.
11/14/2025
Michael G. VERIFIED CUSTOMER
Matt did a great job.
11/14/2025
Brenda M. VERIFIED CUSTOMER
I appreciate the efforts to keep me updated on the progress of the service of the vehicle
11/13/2025
Petra T. VERIFIED CUSTOMER
Tyler was efficient and on spotted with having my car picked up, serviced and returned. Communication was great during the process and I didn’t have to leave the house to get the service done. Couldn’t be more happy about not having to wait somewhere.
11/12/2025
Joseph G. VERIFIED CUSTOMER
Good service
11/9/2025
Michael B. VERIFIED CUSTOMER
Katie was great to work with. I appreciate her positive attitude and customer focus.
11/9/2025
Hassan R. VERIFIED CUSTOMER
Thank you for servicing my vehicle quickly with out an appointment and listening to my concerns. I was in and out in no time
11/9/2025
Arnold W. VERIFIED CUSTOMER
Excellent Job
11/8/2025
Bernadine M. VERIFIED CUSTOMER
Tommy was very friendly and professional and explained everything in an excellent manner. Thank you Mr. Tommy .
11/8/2025
Peroy V. VERIFIED CUSTOMER
Very pleasant and helpful
11/8/2025
Joshua B. VERIFIED CUSTOMER
Tommy was excellent. He’s definitely a gem to the team and company. He hand everything very professional and exceed my expectations for my visit.
11/8/2025
Terry M. VERIFIED CUSTOMER
Service found issue that need attention thanks
11/7/2025
Morgan R. VERIFIED CUSTOMER
Tommy was good to work with. Our car was serviced in time.
11/7/2025
Adam D. VERIFIED CUSTOMER
He was very thorough and responsive
11/6/2025
Carson B. VERIFIED CUSTOMER
Great job
11/6/2025
Carolyn J. VERIFIED CUSTOMER
Thank you not the usual 3-4 hr wait this time 1hr 30 minutes
11/6/2025
Ann W. VERIFIED CUSTOMER
Tommy was great. The work done we believe is trustworthy. But when we left our truck there it did not have a broken mirror now it does. You didn't work on the mirror but it still was broken on your watch. I don't know how you can say you aren't in some manner liable.
11/6/2025
Brian P. VERIFIED CUSTOMER
Everything was efficient and the jobs were accomplished. Thank you
11/6/2025
Willie R. VERIFIED CUSTOMER
Katie Rohl has been Awesome. She was very helpful and very knowledgeable. Her patience and professionalism is incredible. This has been the best customer service I’ve ever had. it’s even better than the Porsche dealership.
11/6/2025
Christopher S. VERIFIED CUSTOMER
Remembered who I was as soon as I pulled through the door. Great hospitality and customer service every time I have come in. Awesome stuff.