After dropping off my vehicle around 4:30 on Monday I told the young lady I was leaving it late in the afternoon so the vehicle would be there upon opening the next morning to be evaluated. She said she would keep me updated on the progress. Past experience led me to believe that I would be contacted and updated around mid morning as to what the mechanic found. Hearing nothing by 11:30 I called to get an update. My assigned service rep (Angela) was out to lunch. Around 1:30 after having been given no updates I drove to Fox to find out what was going on. Of course Angela was not available, so I finally cornered a service advisor for help. I could see my truck was parked outside which means nothing had been done. He said he would locate Angela to get status report. She was incognito. I left and returned an hour later and spoke to service manager. Still no Angela. Car still parked in lot. I left and got a notification that car was evaluated but they could not duplicate my issue. I picked up car next day. Will see who’s it goes.
Toyota service used to be the best. The past 3 years it has deteriorated, continuous personnel change, inconsistent customer service. The employees are friendly but not efficient
10/3/2025
Victor S. VERIFIED CUSTOMER
Excelente atención! Y muy rápido el servicio. Muchas gracias ????
10/3/2025
Juan B. VERIFIED CUSTOMER
Great service as always
10/3/2025
Delfina G. VERIFIED CUSTOMER
I think you and Mr Jose Gurrola for his kindness to help a person that like me that didn’t have any money to pay off and I’m so grateful to him and to you all thank you so much. May God bless you all take care. I’m very grateful for all your assistance and help..
10/3/2025
Claudia R. VERIFIED CUSTOMER
Excellent customer service
10/3/2025
Jerry A. VERIFIED CUSTOMER
Great service
10/3/2025
Manuel Francisco. VERIFIED CUSTOMER
Thanks Angel Delgado , keep up the good work
10/3/2025
Jose S. VERIFIED CUSTOMER
Great service, prompt and professional. Alex did a great job on keeping posted thru the whole process
10/3/2025
Aracely M. VERIFIED CUSTOMER
Great customer service. Thank you.
10/3/2025
Raul C. VERIFIED CUSTOMER
I was very happy with the service provided by Jose Gurrola.
10/3/2025
Rosa C. VERIFIED CUSTOMER
Angel was great!
10/3/2025
Gloria H. VERIFIED CUSTOMER
Thanks for your service. Mr Jacob is an excellent person!!
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10/2/2025
Troy Y. VERIFIED CUSTOMER
Great job and very informative
10/2/2025
Eva N. VERIFIED CUSTOMER
Very nice service they go on and beyond
10/2/2025
Marcos P. VERIFIED CUSTOMER
Very professional and attentive.
10/2/2025
Victor G. VERIFIED CUSTOMER
Always with a great attitude and ready to help get the best service for my car.
10/2/2025
Omar L. VERIFIED CUSTOMER
The check engine light came on after having my vehicle serviced
10/2/2025
Mario A. VERIFIED CUSTOMER
No updates or when it was ready
10/1/2025
Luis S. VERIFIED CUSTOMER
he service advisor was in a hurry to leave and did not explain what was done to my truck, on top of it, she was going to charge me without knowing i had free service contract. My advisor did not meet my expectations, I knew my truck tires were worn off and wanted an estimate on all tire replacement but Angel was in such a hurry to leave that didn't bother to ask me if I was willing to change the tires or give me any other recommendations or options.