The young lady attempted to give me her best service. As I got there at 0715,I was not helped until 0740, my appointment was 0730. Then I waited for over 1hr to use your shuttle service. I approached the driver (a young lady) who was texting in the vehicle if she was going to drive
us, she replied with once I go forward then I'll
look at the list and I take 5 people at a time. The service for my vehicle took 6hrs. According to ther service lady, I wouldn't get a loaner until the diagnosis was completed. In my opinion that's very good service.
11/6/2024
Janina N. VERIFIED CUSTOMER
Jessica was super sweet and made the experience so easy. She also waited after closing to make sure I had my car for next day.
11/6/2024
Brenda C. VERIFIED CUSTOMER
We like this car so much we purchased it out of the lease. It’s great continuing having Arturo as our service advisor ????
11/3/2024
Mariamma D. VERIFIED CUSTOMER
Mr Duran was very proo
11/3/2024
Armando C. VERIFIED CUSTOMER
Arturo…. Thank you so much! You & your team always make us feel like royalty!
11/2/2024
Karla B. VERIFIED CUSTOMER
Yes I was satisfied
11/2/2024
Jeremy B. VERIFIED CUSTOMER
Keep up the good work
11/2/2024
Elvia A. VERIFIED CUSTOMER
Arturo Gonzales did a very thorough & professional job w/the servicing of my car. I was very pleased w/the loaner vehicle! ???? Thank u!
11/1/2024
Charles G. VERIFIED CUSTOMER
Claudia and the assigned tech did a great job
After service I drove 1500 miles and saw a mpg of 24.9
Best ever since I purchased the car
11/1/2024
Susan L. VERIFIED CUSTOMER
Excellent service and Arturo is a great service advisor
11/1/2024
Marco J. VERIFIED CUSTOMER
I took my car for a oil change and state inspection, the dealer charge me for both but never did the inspection according to the state. I called the dealer several times and never return my calls. I drove to the dealer again to get the inspection receipt and had a negative solution. I am even thinking you guys did not even change the oil, I had to go somewhere else to do the oil again. At this time all calls back from you is surveys but not solutions
11/1/2024
Juan E. VERIFIED CUSTOMER
Always excellent customer service from Mr Duran, that why I keep coming back to hoy lexus
11/1/2024
Pilar S. VERIFIED CUSTOMER
Ivan five star service
11/1/2024
Carlos K. VERIFIED CUSTOMER
Arturo is a great employee.
10/31/2024
Keily C. VERIFIED CUSTOMER
Arturo always for a great job.
10/31/2024
Martha F. VERIFIED CUSTOMER
Ivan is always professiona, knowledgeable, and personable. He makes the experience stress feee. I look forward to continued work with Ivan! Would recommend him for all Lexus needs!
10/31/2024
Robert N. VERIFIED CUSTOMER
Arturo was a pleasure to work with. Excellent service as usual.