Ivan is always very nice and professional. Takes his time and goes into detail of service & stays in communication. Amazing service , thank you
11/12/2024
Cynthia H. VERIFIED CUSTOMER
Ivan is always helpful and available to answer and assist. He makes my visits easy and positive. Hoy Fox is very lucky to have Ivan working for them.
11/12/2024
Daniel L. VERIFIED CUSTOMER
Ivan was great and provided excellent service.
11/10/2024
Angelica R. VERIFIED CUSTOMER
Great service fast and friendly
11/10/2024
April B. VERIFIED CUSTOMER
Ivan is always super friendly and exceeds my expectations.
11/10/2024
Irma P. VERIFIED CUSTOMER
Prompt service w/o appt
11/9/2024
Jessica G. VERIFIED CUSTOMER
I was disappointed that I had to wait one hour for the shuttle. Also, the shuttle wasn’t very clean inside. I previously had an Acura and never had to wait long for the shuttle. At Acura the shuttle was a clean Acura vehicle. I thought I upgraded when I bought a Lexus, but I didn’t feel that way when I waited for and took the shuttle back to work.
11/9/2024
Mary T. VERIFIED CUSTOMER
I would like to formally commend Arturo for his consistently outstanding service. His exceptional attention to detail and proactive communication regarding my vehicle's status were greatly appreciated.
11/9/2024
Rachel L. VERIFIED CUSTOMER
No reminder about the appointment
11/8/2024
Ariana R. VERIFIED CUSTOMER
Phenomenal customer service! Went above & beyond to ensure customer satisfaction. Art truly fulfilled the message of “At Fox Lexus, we’ll always take care of you.”
11/7/2024
Paulina K. VERIFIED CUSTOMER
Jessica was professional and prompt.
11/7/2024
Reymundo R. VERIFIED CUSTOMER
Problem was not fixed but recommendations will be taken into consideration and we will try again.
11/7/2024
Samuel M. VERIFIED CUSTOMER
Expert, courteous and friendly service from
Mr. Ivan Duran and the whole Lexus Service Team.
Highly satisfied!
11/6/2024
Amy O. VERIFIED CUSTOMER
Wait time when dropping off vehicle for service was way too long.
11/6/2024
David K. VERIFIED CUSTOMER
Jessica is a terrific asset to Hoy-Fox Lexus. She couldn’t have been more competent and professional.
11/6/2024
Deborah M. VERIFIED CUSTOMER
Arturo was very helpful and provided fantastic service. I usually try to avoid the dealership for service but will return because of him.
11/6/2024
Myra B. VERIFIED CUSTOMER
Mr. A. Gonzalez always is friendly; professional and helpful when I bring my car to Fox Lexus. He is an excellent employee who makes all of my car ‘stuff’ stress free.
11/6/2024
Avel G. VERIFIED CUSTOMER
The young lady attempted to give me her best service. As I got there at 0715,I was not helped until 0740, my appointment was 0730. Then I waited for over 1hr to use your shuttle service. I approached the driver (a young lady) who was texting in the vehicle if she was going to drive
us, she replied with once I go forward then I'll
look at the list and I take 5 people at a time. The service for my vehicle took 6hrs. According to ther service lady, I wouldn't get a loaner until the diagnosis was completed. In my opinion that's very good service.
11/6/2024
Janina N. VERIFIED CUSTOMER
Jessica was super sweet and made the experience so easy. She also waited after closing to make sure I had my car for next day.
11/6/2024
Brenda C. VERIFIED CUSTOMER
We like this car so much we purchased it out of the lease. It’s great continuing having Arturo as our service advisor ????