I received a precessional service , I am very satisfied.
1/1/2025
Jose L. VERIFIED CUSTOMER
I don’t understand why fluids are no longer topped off during services. Also, my receipt showed the courtesy wash and my car was not washed at all. Just expected much better service from a luxury brand like Lexus. I get better service at Chevrolet when they do the oil change on my truck, and it’s way cheaper too.
1/1/2025
Gregory D. VERIFIED CUSTOMER
Very Professional!
1/1/2025
Irene C. VERIFIED CUSTOMER
There aren’t enough loaners. The hospitality Lexus used to offer isn’t the same. The coffee has gotten super cheap and the cookies are non-existent. There used to be juice and water but at least there’s still water.I waited almost an hour to pick up my vehicle. When I arrived no one told me my rep was out to lunch. Not until I got tired of waiting I asked if someone had checked me in and that’s when I was told he was out to lunch. What’s more disappointing is that I used the link to pay ahead for a faster pick up and still waited 45 minutes to have someone bring me my car that was parked right in front of me.
12/31/2024
Darrell D. VERIFIED CUSTOMER
I was not completely satisfied and will wait for the survey.
12/31/2024
Richard S. VERIFIED CUSTOMER
Took too long. N o cookies
12/31/2024
Teresa H. VERIFIED CUSTOMER
Excelente
12/30/2024
Ronald R. VERIFIED CUSTOMER
Excellent service, extremely responsive
12/30/2024
Cecilia C. VERIFIED CUSTOMER
I had the pleasure of working with Arturo today when I brought my car in for an oil change. He provided exceptional service, demonstrating a genuine commitment to quality and customer care. It’s rare to find someone who goes above and beyond to ensure each customer is taken care of. By far one of the best service advisors at Lexus!
12/28/2024
Suzanne C. VERIFIED CUSTOMER
Excellent service from Art!
12/28/2024
Javier O. VERIFIED CUSTOMER
Great
12/27/2024
Patricia L. VERIFIED CUSTOMER
Jessica was exceptional, her professionalism was top notch! Knowledgeable and friendly!
12/25/2024
Syvia G. VERIFIED CUSTOMER
Pleased with service.
12/25/2024
****R. VERIFIED CUSTOMER
State inspection renewal quick. Vehicle was returned after a wash with water spots everywhere and footprints on driver side. No paper mat
12/25/2024
Lisa Z. VERIFIED CUSTOMER
Arturo always provides excellent service. Thank you
12/24/2024
Lupe W. VERIFIED CUSTOMER
Thanks to Mr Duran for providing friendly, professional, straightforward advice and service. We appreciate his help.
12/24/2024
Belinda O. VERIFIED CUSTOMER
While Ivan was himself great, Claudia and your mechanic staff leave a lot to be desired. I am extremely disappointed in the way our situation was handles by your day staff and the mechanics who worked on our vehicle.