I had a scheduled appointment at 0745. Sat in your waiting area for two and a half hours. I was told my vehicle would be ready no longer than 15 minutes. I was notified exactly when my hood was open and yes it only took 20 minutes. So I don’t know why it took so long.
1/24/2025
Diane W. VERIFIED CUSTOMER
Mr. Gonzalez is very reliable and caring . He answers all phone calls within a good time frame . He does not put me off. I can text him if need be. He answers my questions. I hate going through the answering service. The people that make appointments ya don’t know I am at the facility after speaking with my service manager ……. I hate dealing with them. All they have to do is look in the Lexus waiting room to see who is there rather than calling you over and over looking for you.Mr. Gonzalez is wonderful and I am pleased he took care of me.
1/23/2025
Lorenzo T. VERIFIED CUSTOMER
Excellent work. Extremely satisfied.
1/23/2025
Maryann P. VERIFIED CUSTOMER
Thank you for always being attentive and patient !
1/23/2025
Yaramin L. VERIFIED CUSTOMER
I was entirely satisfied with Arturo’s assistance. He was highly attentive and addressed all of our inquiries.
1/23/2025
Guadalupe A. VERIFIED CUSTOMER
Arturo always does a job well done !
1/22/2025
Raul U. VERIFIED CUSTOMER
Jessica was awesome, she took care of us. She kept us in the loop of all that was going on with our vehicle. She did everything great, she made this experience pass by quickly. We are very thankful that she knows what she is doing and it seems to us that she loves doing it. Thank you Jessica.
1/22/2025
Merle L. VERIFIED CUSTOMER
4 hours is too long to wait for an oil change and alignment. Then I had freeway trafic to face on my 45 minute drive home. I am 78 years old so I was rather tired. I was told it would take 1 1/2 hrs to service.
1/22/2025
Patricia S. VERIFIED CUSTOMER
Great technician
1/22/2025
Martin V. VERIFIED CUSTOMER
Ivan is always professional and provides the best service!
1/21/2025
Syvia G. VERIFIED CUSTOMER
Great service. Ivan, you're the best!!
1/21/2025
Laura V. VERIFIED CUSTOMER
Arturo was pleasant and helpful.
1/21/2025
Catherine G. VERIFIED CUSTOMER
Ivan really cares and gets involved with the service for the vehicle. He knows first hand what’s going on with it. He’s the best rep I’ve had in my past 4-5 vehicles which translates to at least 10 - 15 years. He provides top notch customer service with a no frills approach. I really rely on him and thankful for his candor in my service situations. I recently made a bad choice with another mechanic business for my brakes and he helped me understand everything.
1/21/2025
Luis T. VERIFIED CUSTOMER
My service advisor Mr. Arturo Gonzalez always goes above and beyond personalized service as he keeps me apprised of my cars needs, costs, transportation needs and any recommended service. I give Mr. Gonzalez a 5 star rating
1/20/2025
Alejandro B. VERIFIED CUSTOMER
Excellent service. Ivan is a keeper
1/19/2025
Alberto R. VERIFIED CUSTOMER
Arturo is a great asset to your company, why BRINGS PEOPLE BACK!
1/18/2025
Sandra R. VERIFIED CUSTOMER
Ivan is amazing. He always goes over and beyond to help. Great customer service!