When I dropped my car on Monday Antonio said he’d be in touch when it was ready. I got a text (supposedly from Antonio ) on Monday afternoon that the car was ready. When I went to the service desk he said “oh no that’s an automated thing. I didn’t text you. You car won’t be ready til tomorrow “. On Tuesday (since I didn’t want to make a repeat trip for nothing) I called and texted Antonio with no reply. When I did reach him he said “like I told you yesterday you can pick up your car anytime
“today”.
4/16/2025
Emanual B. VERIFIED CUSTOMER
Fast and efficient
4/16/2025
Herbert G. VERIFIED CUSTOMER
Great people to deal with
4/16/2025
Craig N. VERIFIED CUSTOMER
My service advisor Bill Ellis was very professional and very detailed oriented going over my Toyota Tacoma! Extremely satisfied with Bill and the service technician Colton. I most enjoyed the detailed maintenance videos!
I am completely satisfied with the professional quality and service of the staff at Jim Shorkey Toyota.
4/16/2025
Jessica R. VERIFIED CUSTOMER
Great people
4/15/2025
Ivan F. VERIFIED CUSTOMER
Joshua was friendly and explained the issues and repairs clearly. He went above and beyond with his help.
4/15/2025
Robert D. VERIFIED CUSTOMER
Work was done on time. Communication was effective.
4/15/2025
Melissa P. VERIFIED CUSTOMER
I think before diagnosing a know problem you should ask the customer to check their gas cap to see if that's the problem. Not charge the $144 dollars and then say you need to tighten your cap. Also what happened to Samatha? She was an excellent employee
4/15/2025
MARLENE H. VERIFIED CUSTOMER
Thanks for your good service!
4/14/2025
Kathleen M. VERIFIED CUSTOMER
I asked to have my car put through the car wash but they didn't.
4/14/2025
DOTTY H. VERIFIED CUSTOMER
Katie was wonderful. Very pleasant, informative, and a great addition to your team!!’
4/14/2025
Susan C. VERIFIED CUSTOMER
Very friendly and good customer service skills.
4/14/2025
Brian H. VERIFIED CUSTOMER
Car was not fixed
4/14/2025
Christine B. VERIFIED CUSTOMER
Good first experience
4/14/2025
Donald K. VERIFIED CUSTOMER
The service has become completely impersonal with texting being the preferred method of communication. Even with the customer in the waiting area. The final straw was the invitation to check out without any personal communication to go over a thousand dollar invoice. I understand that many transactions are going in this direction but that doesn’t mean that every thing should. Scheduling online worked. But leave it at that.
4/14/2025
Judith M. VERIFIED CUSTOMER
What I know is that I can trust the Job was done well and the service also. Thank you.
4/14/2025
Will S. VERIFIED CUSTOMER
Poor service experience- unprofessional experience with advisor making wait a long period of time before getting off phone and then handing me key to go find my car in the lot after.
4/14/2025
John T. VERIFIED CUSTOMER
On time and handled professionally and expeditiously
4/13/2025
Gina B. VERIFIED CUSTOMER
Dave let me know what the cost of my vehicle would before it was worked on. He was very professional and nice. I will deal with Toyota service from now on.