Antonio was cordial and explained the additional work that I needed. Nice salesperson.
6/7/2025
Pamela B. VERIFIED CUSTOMER
At 11:30, I was messaged that I needed new brake. I promptly authorized the work. Yet, it still took until.aftet
2:30 to get my car back.It doesn't take 3 hours to put on brakes and a battery stand. When I got in my car at 2:40, the clock read 1:06 so it pretty obvious at least the battery case work wasn't started until 1:30. This unacceptable for a waiting customer. There was no communication about the status or timeline. In the 7 years I've been taking my car there, the is the first time I've felt ignored and like my patronage was a bother and unwanted
6/6/2025
Sally W. VERIFIED CUSTOMER
Bill is an excellent customer service person with a lot of personality
6/6/2025
Andrew T. VERIFIED CUSTOMER
Bill Ellis is to get back to me about my service request.
6/6/2025
Gayle T. VERIFIED CUSTOMER
It was very nice service with very polite person I’m excited about that See you the next time
6/6/2025
Dennis J. VERIFIED CUSTOMER
Yes she was very nice and answered all my questions
6/6/2025
Sandra C. VERIFIED CUSTOMER
Problem still exists,!!
6/6/2025
Brad G. VERIFIED CUSTOMER
Considering trading in my vehicle for a used Tacoma.
6/6/2025
Natalie L. VERIFIED CUSTOMER
Antonio was phenomenal- great customer service. He was genuine, clear and set clear expectations for today’s visit and next steps. I was very impressed with his professionalism, communication and great conversation
6/6/2025
William T. VERIFIED CUSTOMER
Service was efficient and friendly
6/5/2025
Joyce E. VERIFIED CUSTOMER
I made an appointment because I received a recall notice. I dropped off the car and left. I got a call a little later telling me that the parts were not in stock.
6/5/2025
Jason L. VERIFIED CUSTOMER
Josh was fantastic. Greeted me when I walked in , explained how everything was going to work , offered me a shuttle service , called when he said he would , and throughly explained what the solution was. Could not have been more satisfied. 100% , ????????????????????
6/5/2025
JANE R. VERIFIED CUSTOMER
They had the parts for my recall & had it done in no time. Very pleased with your customer service. Thank you!
6/5/2025
Deena N. VERIFIED CUSTOMER
Joshua and the service was great, just disappointed that the wrong part was sent and I have to make another trip to the dealership for a 5 minute part replacement.
Overall, a job well done
6/5/2025
Claudia S. VERIFIED CUSTOMER
Bill was efficient and professional.
6/4/2025
Jennifer G. VERIFIED CUSTOMER
Antonio was amazing! Courteous, kind, listened and was an ultimate professional.
6/4/2025
Loren S. VERIFIED CUSTOMER
This by far has been the best experience. I've ever had working with a dealership. Would a hundred percent recommend josh and jim shorty, toyota josh kept me in the loop on everything. Went above and beyond with every phone call and communication, even Dwight The manager was involved. It was very helpful and wentabove and beyond to help
6/4/2025
Eric Q. VERIFIED CUSTOMER
Bill was polite, informative and very helpful.
6/4/2025
Cynthia T. VERIFIED CUSTOMER
Kate was thorough, helpful, and knew her stuff!! I had stopped coming to Shorkey. Kate made me glad to be back!
6/4/2025
Jesse T. VERIFIED CUSTOMER
Michael was kind and courteous.He also gave me an upfront quote on the service that I came in for, and surprisingly he got me a discount as well.Thanks Michael.