Jim Shorkey Toyota Auto Repair Service

Everything was taken care of in about a half hour. And everything is done ????

Bill was professional, answered all my questions. He was thorough in explaining what was wrong with car.

Very good thank you for washing the car.

Everything was great

He was polite and helpful.

Straight answers and efficiently done. Appreciate that.

More than once I’ve been told that I’m crazy to get my car serviced where I bought it ~ they rip you off! I’m trusting I’m in good hands. Thank you for the good service. The only miff I have you no longer provide the large vacuum cleaner . I miss it.

The service was great and quickly done. Bill was very good at keeping me informed and made everything go very smoothly.

Samantha is your best service representative. I have owned cars from this location since 2016.

All great. Thank you!

Sam was friendly, knowledgeable and was able to explain to me the work that was done in my car for the Toyota recall.

Dave is super with keeping me informed on my vehicle. You’re lucky to have him.

Samantha was great! But the prices changed for the routine services were too high.

I keep getting notifications that my car is ready to be picked up, they are addressing me as Christopher. I am not Christopher. Christopher‘s car is done, not mine. Which means Christopher is not getting his message that his car is done, and he is still waiting for his car. I am concerned that I am not going to get a message tomorrow when my car is done since you seem to have the wrong phone number. Even though Dave confirmed it with me before I left.

Mike was pleasant and personable.

To the Toyota Service Team, I’m writing to follow up on a service experience that unfortunately remains unresolved. I brought in my 2002 Toyota Sequoia—recently hauled up from Huntsville, AL—to your Cranberry Township location for a full inspection and winter preparation. The vehicle has over 360,000 miles, and I made it clear that I was investing in its reliability and trusting Shorkey’s service team to help me get it ready for one more Pittsburgh winter. When I arrived, I explained that the battery was weak and had just been jumped so I could drive it straight to the shop from off the trailer. I specifically asked not to shut it off and noted that the battery was likely due for replacement. I requested a thorough inspection and asked to be notified if anything serious emerged. After spending nearly $1,700 on service, I left the shop and made a brief stop at Home Depot. The truck wouldn’t crank. The battery light came on, and I was stranded just a few miles from home. I tried calling the shop and was directed to text communication. I sent a detailed message explaining the situation, but I never received a response. I had to get an Uber home and later confirmed that the battery had not been replaced. That was one of the core reasons I brought the vehicle in. I trusted that your team would ensure it was winter-ready, and I’m disappointed that such a basic issue—clearly flagged at drop-off—was overlooked. I know this stuff is simple. I’ve worked hand in hand with the dealership service shops over the years and done a lot of work on the truck myself. These days, my work is so hectic…I trade money to the service shops to get back that time I’m asking for a prompt resolution. If the battery replacement was missed, I understand and I’d appreciate you making it right during my already scheduled return visit next Friday. That visit is for safety/emissions inspection and to have a replacement key cut. If that appointment can be expedited I’ll do what I can to accommodate. Tomorrow morning I’ll jump charge it and get it back home. I’ve always valued Toyota’s commitment to reliability and customer care, and I hope this situation can reflect that standard. Thank you for your attention to this matter. Sincerely, Larkin

Mr Rush Was on top of the customer experience Quick service equals customer satisfaction

Service took longer than expected today. Mike did a good job of keeping me informed of the situation.

Everyone is always very professional and courteous

Sam is a great service advisor.