I really trust Dave! He always offers good advice and takes care of my car needs.
12/20/2024
William M. VERIFIED CUSTOMER
Antonio was very helpful with my problem. He explained everything in detail to me. It was very respectful.
12/20/2024
Thomas L. VERIFIED CUSTOMER
I don’t understand how just an oil change would take 2 hours?
12/20/2024
Nathaniel R. VERIFIED CUSTOMER
He was very helpful and respectful
12/19/2024
GENEVIEVE T. VERIFIED CUSTOMER
Great communication and I love that I could get the detail done there too. Did an excellent job
12/19/2024
Doug S. VERIFIED CUSTOMER
Horrible service and your company refused to fix an issue that has been recurring since I’ve purchased the vehicle. I will be trading in my truck because it will be too costly to replace tires every 10,000 miles due to faulty alignment that Jim Shorkey and Toyota refuses to address. I will never purchase another Toyota and will recommend that everyone avoid Toyota and Jim Shorkey at all costs!
12/19/2024
Anthony M. VERIFIED CUSTOMER
Everyone was very good except the lady that scheduled my appointment on Tuesday evening very rude!!!!
12/19/2024
Kasey B. VERIFIED CUSTOMER
Yes
12/19/2024
Beth A. VERIFIED CUSTOMER
Professional!
12/18/2024
Ruth L. VERIFIED CUSTOMER
From start to finish, my experience was excellent.
12/18/2024
Stephen F. VERIFIED CUSTOMER
Joshua Rother was very professional and was very respectful to me.
12/18/2024
Deserai A. VERIFIED CUSTOMER
Michael was absolutely great to work with!
12/18/2024
Trish H. VERIFIED CUSTOMER
It was just a 55,000 mile checkup and when I checked in I was told it would be 1 hour, 90 minutes at the most. It was over 2 hours. Also, the new process of texting to show what has been found and ask if I want things done was not user friendly and required me to go to the service tech inversion for clarification, wasting time.
12/18/2024
David A. VERIFIED CUSTOMER
Josh was great. He corrected an issue created by the schedulers who scheduled my appt too late in the day for the service. This isn't the first time they have done this with me. I would suggest not using the scheduling service or training them appropriately. I will only schedule with the on-site service desk in the future.
12/17/2024
Geoffrey H. VERIFIED CUSTOMER
Michael was professional, clear & caring.
12/17/2024
April M. VERIFIED CUSTOMER
Service was good but when I called I said I was waiting for my vehicle for an oil change and it was over a 2 hr wait.
12/17/2024
Holly D. VERIFIED CUSTOMER
Payed for a test and they couldn’t find what was wrong