The service guy mess my car seats...he had a dirty hands and I saw my front seats has his fingers print...and also he doesn't install proper my sienna glove box....
Please next time if that happen again I will never come to your service department..
1/14/2025
Ken L. VERIFIED CUSTOMER
Samantha was great, the length of time it took to service the car was a little longer than I expected.
1/14/2025
Patrick H. VERIFIED CUSTOMER
Like the new communications via text. Also, service was quicker than usual today - appreciate that.
1/14/2025
Stephen S. VERIFIED CUSTOMER
I appreciate the shuttle service that you provided. I was able to complete work at home while my vehicle was being serviced. I hope you continue this service. As long as you continue quality service I on my vehicle, I will bring my vehicle your place of business.
1/14/2025
Barbara M. VERIFIED CUSTOMER
Samantha always does an excellent job. She is very knowledgeable and I trust her to make sure my car needs are met.
1/14/2025
Michael I. VERIFIED CUSTOMER
Samantha is the best ever. I go further out of my way to service my vehicle at Shorkey vs Rohrich which is much closer to me. Will submit a marriage proposal with next vehicle purchase.
1/12/2025
Karen C. VERIFIED CUSTOMER
Professional Friendly Informative. Excellent customer service
1/12/2025
Nathan H. VERIFIED CUSTOMER
10
1/11/2025
SARAH D. VERIFIED CUSTOMER
Samantha was wonderful! She made everything simple and set up a future appointment
1/11/2025
William Z. VERIFIED CUSTOMER
Very good experience
1/11/2025
Keith V. VERIFIED CUSTOMER
I would say Mr. McKinley could use a little work on his people skills. Every bit of conversation felt as though I was annoying him. He was also not very willing to discuss why certain elements of the 30k mile service were not completed and were now needing pricey service. I and on my 4th Highlander with your dealership and have never encountered an advisor like that. I have a choice where to take my vehicle as I am equidistant between Shorkey and Spitzer. I’m not sure where I will take my Toyota for its next service but I can say I will not be working with Mr. McKinley again.
1/11/2025
Jeffrey L. VERIFIED CUSTOMER
Samantha was great!
1/11/2025
Eric S. VERIFIED CUSTOMER
Everyone was professional and helpful. My waiting time was reasonable.
1/11/2025
Meghan P. VERIFIED CUSTOMER
Joshua and the Toyota team are the best! Thank you for your help.
1/10/2025
Elaine L. VERIFIED CUSTOMER
Staff is friendly and makes me feel like a valued customer.
1/10/2025
Sarah C. VERIFIED CUSTOMER
Mike was very helpful and went out of his way to help me. He provided excellent customer service and was very professional from beginning to end - I just can't thank him enough.
1/10/2025
James P. VERIFIED CUSTOMER
Dave was professional, efficient, and friendly.
1/10/2025
Kristine S. VERIFIED CUSTOMER
Josh didn't seem at all concerned with the issue we're experiencing with our van. I talked to him yesterday asking that he try to start the van in the morning and let us know if it started. I called at 930 this morning and he said he was about to start it. I asked him to call me once he tried. I called back at 1 because I didn't hear from him. He never called me back. We were paying for a rental car because they didn't have a loaner and he had no sense of urgency to respond or communicate with us.
1/10/2025
Josh G. VERIFIED CUSTOMER
Joshua Rother has been my service advisor since he’s been at the North Hills location. His professionalism, knowledge and experience are all very valuable and important to me. I enjoy doing business with someone who is trustworthy and willing to go the extra step to make sure I’m happy with the service preformed on my truck. Thanks Shorkey!
1/9/2025
Natalie L. VERIFIED CUSTOMER
Wonderful. Great customer service outside and inside!!! Positive and kind.