Jim Shorkey Toyota Auto Repair Service

Josh was great!

In the past few weeks, I have had my vehicle in for service. The first time, I had an appointment for an inspection and an oil change. I arrived at my designated time (12:30pm) and it was explained to me that I might want to add a few services to my vehicle including flushing my transmission fluid. Approximately 4 hours later, they completed the services on my car and I paid roughly $1,000. I was incredibly frustrated with how long it took, but realize that it sometimes happens. More recently, I made another 12:30 appointment because since having the transmission fluid flushed, my car hadn’t been shifting well. I was told they would re-flush the fluid to make sure it was working again. After about 3.5 hours of being there, I was told that all they had to do was drive my car to make sure everything was good to go. A few minutes later, I received a text saying my car service was completed. About 30 minutes after that, I checked in with Antonio and he told me it should be pulling up soon. I got my final paperwork and waited a bit longer. After 4.5 hours of being at the dealership, my car finally pulled up - an hour after I received the text saying my car service was completed. Because it took so long to flush the transmission fluid and test drive it, I had to cancel a work session (i.e. losing income). Needless to say, I was incredibly frustrated that I had to spend my entire afternoon into evening at the service center and miss out on income for one service that took longer than the previous time I was in and got multiple services done. I am going to think twice about scheduling my next service at Toyota.

Excellent job

The service was fine but the music I had to listen to for the hour and half was awful and gave me a throbbing headache. If and when I come back I’ll bring ear plugs

Kate was great.She was very helpful and very personable. Loved interacting with her

I lease my Toyota I have 16 months left just wondering if I trade my Toyota for another one

My inspection was quick and thorough. Thank you very much.

Good job

Even when I was missing my insurance cards the service was business like and positive. A good experience. I will be back!

Mike was very understanding, pleasant and took the time to explained what my car needed

She is great , approachable like some of yr service people, I never have had anything bad to say, they keep you informed, the new insight on videography on car repairs needed seems an awesome thing to provide to clients like me,, have always been impressed with this dealership even before Shorky took over,, love my 10 year car Toyota COROLLA, impeccable better than fords, or Chevy,, that’s why I love the Toyota cars In Nashville, the transmission and engine has been a blessing on my budget, Thnk you , Kate was wonderful!

Kate was very friendly and helpful while my vehicle was in for service.

Never had an issue. Antonio helped me pick the right tires. Great work.

Kate was very pleasant and she kept me informed throughout the process.

She was very precise friendly and kept me informed

Samantha deserves a raise! She was very KIND to me , an often confused senior.citizen.

No complaints. Antonio was cordial and polite throughout the process.

Check out process was lacking... the website did not show what so called card was to be charged so I decided to pay in person...while in person I stated I was there to pick up my car and I was asked..who my (i believe) advisor was ???.... that was new to me , I fortunately remembered talking to a Mike so i threw that name out there, I was told to go to the next cubicle and there were 2 men there and once again I was asked who is my advisor ???!! And when I said Mike, the man was gonna send me back to the 1st person until I stated he sent me there. The man went to an empty desk and got my paperwork and completed my checkout. I think a customer should be acknowledged by who they are and not by who did their paperwork...I believe that is what you call an advisor? I dealt with 3 people in total and they all seemed engrossed in their computers, ...my husband was with me at the in person check out and felt the same as me. The...."Ippolito's"

Josh did a great job of advising and then getting it done

Only recommend the parts really need to be replaced please!