Michael McGinley was kind, helpful and kept me updated on when my car would be done. I always have a great experience when I bring my car in for inspection!
3/28/2025
Christopher S. VERIFIED CUSTOMER
I didn’t have a good experience with David Rusnak. Everyone else I interacted with was nice. David was unpleasant both on the phone and in person, made it feel as though I was a nuisance. I had to ask him what my total was and remind him to charge me for the service after he dismissed me. I also requested that the technician look at and give an opinion about discoloration I noticed on my dashboard infotainment screen when I scheduled my appointment and again when I dropped off my car for service. When I asked David for their opinion during pickup, he became standoffish and kept going on about how it isn’t a problem for a bunch of assumptive reasons unrelated to my concern. All I asked for was the technician’s opinion, and David gave me a condescending debate for my trouble. This makes me feel that I won’t be taken seriously if I ever have a serious mechanical problem with the car I bought new from Jim Shorkey.
3/28/2025
Matt And. VERIFIED CUSTOMER
he is very awkward.. never gets or calls me with vague messages like call me back. then never gets back. is the car done or needs something else? very frustrating. he called me and it was like pulling teeth. he wouldn’t say anything, very weird. normally you would say oh its done or it needs something else. it was dead silence until i tried to see what was going on. i don’t complain but i’ve been dropping thousands in a couple months w my cars age. Samantha was the best. i might go to a different shop
3/28/2025
Michael R. VERIFIED CUSTOMER
I will contact u all later about trading my Venza in for a Crown with the equivalent body style. Hope you take into account that I’ve babied my Venza in terms of preventive maintenance. Just can’t accept $5400 trade in value
3/28/2025
Christine E. VERIFIED CUSTOMER
Very professional and knowledgeable
3/27/2025
Thomas S. VERIFIED CUSTOMER
Bill / excellent
3/27/2025
Simrit S. VERIFIED CUSTOMER
Kate did great and offered solutions to the problems I’ve had with my vehicle. She was very kind and helpful.
3/27/2025
Min D. VERIFIED CUSTOMER
They are always the best ever.
3/27/2025
Elaine L. VERIFIED CUSTOMER
Everyone there is always so friendly and helpful
3/27/2025
Paula M. VERIFIED CUSTOMER
I will recommend Shorkey Toyota to anyone looking to buy or service a Toyota.
3/27/2025
Ivan T. VERIFIED CUSTOMER
Professional guys
3/26/2025
Nancy N. VERIFIED CUSTOMER
The wait to I me of 1-3/4 hours is my only complaint. Too long to wait.
3/26/2025
Virginia F. VERIFIED CUSTOMER
The service was good. The 2 hr wait was trying.
3/26/2025
Lisa H. VERIFIED CUSTOMER
Very friendly
3/26/2025
Susan O. VERIFIED CUSTOMER
Pleasant employees, prompt service.
3/26/2025
Matthew M. VERIFIED CUSTOMER
Lack of communication
3/26/2025
Michael M. VERIFIED CUSTOMER
Thanks
3/26/2025
Daniel M. VERIFIED CUSTOMER
Kate was helpful and polite. She explained everything that was going to happen. She promptly texted me when my car was finished being serviced.
3/26/2025
Ashley B. VERIFIED CUSTOMER
When I picked up my vehicle, it began shaking on my drive home; which was not an issue when I dropped the car off. I was told this was because “taking apart the assembly exacerbated the issue” and caused shaking. I reached out to my normal mechanic who said that is not acvurate and that I should bring the car back in to have it fixed.