Alex, the service representative was awesome. Service prices are high.
12/16/2025
William B. VERIFIED CUSTOMER
Service was great! Very fast. Nicole was great.
12/16/2025
Ruiz Consulting. VERIFIED CUSTOMER
Nicole was great. But on a previous service the tech told me I needed to get the coollant system flushed, but i had just had that done the time before. So i got and paid for a service I did not need. A service manager called me and said they would reimburse me but they never did. He said he would send a check but i never received. I have called to follow up and i asked Nicole about it, but it is not resolved. This most recent service i did not agree to any extra services because i did not have time to double check that they had not been previoulsy done.
12/15/2025
Joel K. VERIFIED CUSTOMER
Not a fan of your pricing. For instance I was asked about replacing the cabin air filter. I declined because Toyota wants $96 to replace a $25 part that takes approx. 5 minutes to replace. I bought 1 myself and put it in. If your pricing wasn't so high I would be willing to let Toyota do everything I need done.
12/14/2025
Juan S. VERIFIED CUSTOMER
I like working with Don Sherwood.
12/14/2025
Rodelio R. VERIFIED CUSTOMER
Im very satisfied with my recent service from Wesley chapel toyota. My service advisor Mason is very professional and do provide outstanding service. Thank you!
12/14/2025
Jennifer M. VERIFIED CUSTOMER
Rick Davis is awesome ????
12/14/2025
Venubabu N. VERIFIED CUSTOMER
I am not happy with service and staff, have so many reasons
12/14/2025
Isaac Z. VERIFIED CUSTOMER
Good service thank you
12/14/2025
Brenda A. VERIFIED CUSTOMER
Cmanda0wass verry nice
12/14/2025
Jeannine R. VERIFIED CUSTOMER
Nya was fabulous. Very informative and super helpful. I’ll definitely try to schedule with her again.
12/14/2025
Alvaro B. VERIFIED CUSTOMER
Excellent service
12/14/2025
Adriel M. VERIFIED CUSTOMER
I took my truck for a complementary service and that was taken care of however, there was a recall on my screen and they said that it would take a little bit to update the software. I get my truck back and I have a totally different screen and total different air vents. I would like to speak to someone as soon as possible to get this situation fixed because I want my truck the way I took it and how I paid for it.
12/14/2025
Briella J. VERIFIED CUSTOMER
Mr.Kindle did a fantastic job taking care of my vehicle. He made sure to let me know if there was anything that needed to be done and kept me updated. Thank you sir
12/14/2025
Derek A. VERIFIED CUSTOMER
your welcome
12/14/2025
Gwen A. VERIFIED CUSTOMER
Don was wonderful to work with!
12/14/2025
Julie S. VERIFIED CUSTOMER
When the valet pulls up your vehicle he should be trained to not be dismissive when he opens up the driver side door and hits the concrete pillar with it scratching the paint. Check the vehicle and don’t be dismissive by just saying “I said sorry what else do you want.” What bothers me more then the damage to the door is the lack of training in basic communication and understanding of the customer experience. Disappointing but not too uncommon these days.