I went to the Toyota dealership in Walton Beach Florida to get my other car serviced while we were on vacation, I was so amazed with the set up there, they had a snack area set up for the customers FREE, with warm cookies, peanut butter crackers, coffee with real creamers, warm cinnamon buns and more. At your dealership you don’t even have the flavored creamers anymore. I felt like the only thing I mattered for was how could you get some more money out of me (buy a car, you can get this done, you can get that done, do you want to sell you car, do you want to know how much your car is worth? ) All I can say is WOW!!!
11/20/2025
Linda A. VERIFIED CUSTOMER
So quick and efficient
11/20/2025
Bobby K. VERIFIED CUSTOMER
I'm experiencing new issues after I had an injection cleaning and spark plugs and brake fluid change. Now my check engine light is on. I'm not satisfied.
11/20/2025
Karthik K. VERIFIED CUSTOMER
She is nice and kind
11/20/2025
Linda B. VERIFIED CUSTOMER
Service ****
11/20/2025
Reakwon J. VERIFIED CUSTOMER
Thank you Richard for your communication and quick service!
11/20/2025
Phillip B. VERIFIED CUSTOMER
Mason is so welcome to see every time I come to get my Toyota’s serviced. He is polite, extremely knowledgeable, and efficient in the maintenance of my vehicles. He provides me peace of mind and confidence that my cars are operating properly. Thank you Mason and thank you Wesley Chapel Toyota!
11/20/2025
David M. VERIFIED CUSTOMER
When I come in for service I don't want to be pressured into other service or trying to sell me another car. This one has 25000, I intend to drive to 300000. My 'combination instrument meter glass' was cracked when I bought the CERTIFIED car at 19600 miles. The internet has dozens of blogs about 2023 Tacomas with self cracking instrument glass. Obvious manufacturing design error. Blogs also note Toyota warranty covered the repair. The replacement part is $31 on internet. Wesley Chapel Toyota rejected warranty coverage and sent me out the door with a $935 estimate for repair which is stated to take 1 hour. I am asked weekly how I like my truck. I give factual, concise responses. Toyota failing to respect and warranty repair will cost many lost sales as I will advise others of these facts and that the Toyota warranty is a hoax.
11/20/2025
Rachel M. VERIFIED CUSTOMER
Mason was great. Looked over my ucar and listened to all my concerns. Knowledgeable and helpful at all levels.
11/19/2025
Francis L. VERIFIED CUSTOMER
It took a long time. I’m retired. That’s OK.
11/19/2025
Christy G. VERIFIED CUSTOMER
Daniel was extremely helpful and professional, he got my vehicle in and out within an hour I am thankful to have had him as my service advisor.
11/19/2025
Deborah P. VERIFIED CUSTOMER
Ok
11/19/2025
Joanna G. VERIFIED CUSTOMER
Richard was great and got us in and out in a reasonable amount of time .
11/19/2025
Mourad A. VERIFIED CUSTOMER
Nicole was great delivered the car under the time quoted professional service, wonderful job as usual.Thank youv
11/19/2025
Deborah E. VERIFIED CUSTOMER
I felt the price for the spare key and labor was ridiculously overpriced and the wait for the service to get a new key (despite having an appointment and being there 15 mins early) was too long (arrival 1:45 and departure 4:00).
11/19/2025
Carlos P. VERIFIED CUSTOMER
Excellent customer service, All job was completed on time
11/19/2025
Abigail P. VERIFIED CUSTOMER
Daniel was so gracious and communicative during my service experience. I want to compliment the entire team in the service department as well. The gentleman that drove my car up when I picked it up with my mother offered us waters. It is the small considerations like that in addition to the amazing service that make the service department at Wesley Chapel Toyota miles ahead of other dealerships. Every experience I have had since switching to Wesley Chapel Toyota in the last 2 years or so has been pleasant and far exceeded expectations.