I’m satisfied with the service and employees customer service but I’m not satisfied with the immense amount of time I waited for my truck. I just needed an oil change, tires rotation and safety inspection. I waited “Four Hours “ with my wife for my vehicle to be done despite we had an appointment at eleven o’clock. I usually don’t complain much but, this is outrageous. This is the second consecutive time we waited this long for my car.
I don’t think we will return to your dealership for another service or anything else.
Thanks
Andres R Cortes
1/13/2026
Marilyn A. VERIFIED CUSTOMER
Very good visit
1/13/2026
Yoko H. VERIFIED CUSTOMER
Nicole is always nice and very informative.
1/13/2026
Rosalinda S. VERIFIED CUSTOMER
I am disappointed with how my service experience was handled, not with the service advisor personally, but with the overall process and outcome. My vehicle was marked ready for pickup, yet it was not operational when I arrived. I had already paid for services before confirming the car was functional. This experience resulted in unnecessary inconvenience and potential added expenses.. I hope the dealership improves transparency and vehicle readiness verification before release. I will not be returning here again.
1/13/2026
James G. VERIFIED CUSTOMER
Amazing service very polite !
1/13/2026
Claudia B. VERIFIED CUSTOMER
Yes, my service was done in less than 40 minutes, they were awesome
1/13/2026
Lourdes M. VERIFIED CUSTOMER
Alex excellent service
1/13/2026
Martha W. VERIFIED CUSTOMER
I hope I have Nicole for my service rep every time I come to WC Toyota!
1/13/2026
Ivan C. VERIFIED CUSTOMER
Mason definitely is a great service provider and has a large knowledge of any type of vehicle.
I was given a great treatment while I waited for the complete service to my vehicle.
Thank you so much and lots of kudos ????
Ivan C
1/13/2026
Chris F. VERIFIED CUSTOMER
Everything was great and I left feeling like we had a fair deal.
1/12/2026
Chris M. VERIFIED CUSTOMER
Damian was very professional, kind and knowledgeable. It was a pleasant experience, and the service was done rather quickly.
1/11/2026
Rajiv B. VERIFIED CUSTOMER
Very helpful
1/11/2026
Todd B. VERIFIED CUSTOMER
Richard was great.
1/11/2026
Gayle K. VERIFIED CUSTOMER
Joseph was great, very conscientious of my time. I'm glad that he was my service advisor.
1/11/2026
Stephanie H. VERIFIED CUSTOMER
Great guy with great service.
1/11/2026
Charles A. VERIFIED CUSTOMER
Richard Davis is the reason I come to
The dealership for service. I've been dealing with him since 2006. I travel an hour to bring my vehicles there because of him.
1/11/2026
Connor F. VERIFIED CUSTOMER
Love you Damian. Great service advisor
1/11/2026
Dario P. VERIFIED CUSTOMER
Amanda was an excellent. Thanks.
1/11/2026
Elizabeth R. VERIFIED CUSTOMER
I had an unfortunate tire blowout on Friday evening …the 1st ever in my life, and AAA could not get the lug off my tire to put on the spare. My car was towed to Wesley Chapel Toyota and my service advisor Rock Davis was notified. Rick followed up with me at 8 am Saturday morning regarding a new set of tires. I approved the purchase and was able to pick up my car by 1:00 pm on Saturday. Thank you Rick for the great service!