Took way too long! A few things evidently were needed but unexpected. Rick was nice and helpful. My granddaughter brought on her car for service at the same time and it took. 4 1/2 hours!
5/19/2025
Nelson D. VERIFIED CUSTOMER
Joe was very professional and courteous, he quickly earned my trust. Would definitely asked for him next time.
5/19/2025
Candace R. VERIFIED CUSTOMER
The service requested was completed the same day.This was my first visit at this dealership.The young lady who greeted me to check the car in at service department entrance when I arrived at the service was great at getting info quickly which set a positive tone for the visit.
Joe was professional and explained everything from start to finish. He was in constant contact with updates on the progress. Now my car is running better than when I brought it in.
5/19/2025
Leonard William. VERIFIED CUSTOMER
NA
5/19/2025
Jose R. VERIFIED CUSTOMER
Great communication!
5/18/2025
Gerardo F. VERIFIED CUSTOMER
I am very satisfied and very thankful to Mason for assisting me with my Rav 4 issues. He is very professional and knows his job very well.
5/18/2025
Denisse S. VERIFIED CUSTOMER
Everything was great! Service is slways very good. The only thing I did not like that I had to wait 2 1/2 hours after my appointment.
5/18/2025
Mark H. VERIFIED CUSTOMER
My service advisor, Mason, was fine. My appt was for 1pm & I dropped the vehicle off at 11:00am for an oil change & alignment. Both items are coveted by an extra warranty. My vehicle finished the oil change at 3:30pm & I finally gave up on waiting for the alignment. What’s the purpose of having an appointment & warranty if you can’t do the work in a semi timely manner. I have been a local customer at this dealership but honestly don’t know if I will ever come back as I live an hour away. Again, this is not Mason’s fault.
5/18/2025
Michael M. VERIFIED CUSTOMER
This was a much better experience with Amanda as opposed to the last service fiasco at Wesley Chapel( which was not with Amanda), I’ll leave it at that. Amanda is always awesome!
5/18/2025
Tamara B. VERIFIED CUSTOMER
Employees are a pleasure to work with.
5/18/2025
Mohammed U. VERIFIED CUSTOMER
None
5/18/2025
John M. VERIFIED CUSTOMER
Great job!
5/18/2025
Efigenia P. VERIFIED CUSTOMER
The service is great but the charging $32.10 for disposable windshield wiper if they told me I got an option the if want to do it yes or no
5/18/2025
Arelys C. VERIFIED CUSTOMER
Richard was aw awesome, I hope doesn't answer all our questions
5/18/2025
Carl M. VERIFIED CUSTOMER
Thank you
5/18/2025
Brandy H. VERIFIED CUSTOMER
I schedule early so I don’t waste time. A simple oil change was estimated at 2.5 hours when I scheduled at 7:15 am. Cesar did help it get done in one hour.
I was told I needed new filters that you just replaced 3 months ago. I understand you sell service but I value honest service. Glad the work was done but I won’t likely be back. It’s sad because I paid 10k over list for this sequoia. I expected better.
5/18/2025
Charles V. VERIFIED CUSTOMER
Rick did an awesome job of taking care of me and my 2022 Sienna
He explained the services needed and kept me updated on the progress of the work and went the extra mile in finding every available discount on each service rendered.
He is a true professional and sincerely cares about making the customer service experience the best it can be
5/17/2025
Antonella N. VERIFIED CUSTOMER
Rich is professional and courteous
5/17/2025
Dean I. VERIFIED CUSTOMER
Didn't feel welcome from the start.
5/17/2025
Manuel F. VERIFIED CUSTOMER
Very disappointed. There were some spots in the door and the seat of dirt stains. It took 2 1/2 hrs of waiting in the dealer.