Routine 20,000 mile service and a simple recall reprogramming for which I made an appointment. I was there 5 hours. I never got any communication until 4 and half hours had passed and I got the new video work order text. And then, you tried to sell ne the lifetime alignment thing that records should have shown I purchased at 15,000 miles service. Horrible service experience.
5/26/2025
Linda O. VERIFIED CUSTOMER
Took 4 hours. Did not keep me informed. Unable to explain price increase. Worst service.
5/26/2025
Stephen S. VERIFIED CUSTOMER
Richard Davis and mechanic Thomas Owiti are the best that I have seen since I started going to that location 10yrs ago
5/26/2025
Daniel P. VERIFIED CUSTOMER
Professional and thorough. Thanks!
5/25/2025
Frank S. VERIFIED CUSTOMER
The Service writer was fantastic.
5/25/2025
Kelley M. VERIFIED CUSTOMER
Don't understand why if have an appointment it takes two hours Don't understand when the vehicle should be ready you have to wait for your vehicle to show up. And there was oil or grease on the exterior of the driver side of vehicle.
5/25/2025
Anand P. VERIFIED CUSTOMER
The service advisor did not go over the previous work done on my car over past years before recommending new services. I have been customer for more than 10 years and you have all the car service history.
5/25/2025
Fernando A. VERIFIED CUSTOMER
Excellent customer service
5/25/2025
Maria S. VERIFIED CUSTOMER
Excellent customer service
5/25/2025
Ulises S. VERIFIED CUSTOMER
Excellent
5/25/2025
Natividad P. VERIFIED CUSTOMER
Thanks damian for your great customer service
5/25/2025
Daniel A. VERIFIED CUSTOMER
Took 4hrs for an oil change and rotación. However, Cesar was a top notch professional. Thanks Cesar.
5/24/2025
Marco G. VERIFIED CUSTOMER
Great service, since the moment you arrive. Thank you.
5/24/2025
Frank M. VERIFIED CUSTOMER
Great team I thank you for my service. And if joseph can get me the sizes for tires so I can have an idea what to get.
Thanks Frank M
5/24/2025
David E. VERIFIED CUSTOMER
She was professional and thorough. She kept me informed of the progress to the vehicle.
5/24/2025
Vincent G. VERIFIED CUSTOMER
Amanda was fast efficient and had great communication!
5/24/2025
Marilyn A. VERIFIED CUSTOMER
Mr Scott King provided exemplary service and represented your dealership extremely well and I am grateful. It is also my opinion that he should receive a Toyota bonus. His respect, friendliness and expertise exceeded my expectations. Thank you. Marilyn
5/24/2025
Diana J. VERIFIED CUSTOMER
Thank.you for the great service ????
5/24/2025
Angela A. VERIFIED CUSTOMER
Wesley Chapel Toyota is doing it right from start to finish! I’ve been a loyal Toyota customer for 22 years and WC Toyota is where we have all of our vehicles maintained! Their knowledgeable technicians keep our 2009 Tacoma in tip top condition!
Thank you!! :-)