Repair pricing is insulting high, parts and labor are both extremely inflated. 100% of my non-warranty items will be handled elsewhere.
4/27/2025
Robert C. VERIFIED CUSTOMER
Thank you for the help regarding my truck.
4/27/2025
Frederick L. VERIFIED CUSTOMER
I waited over 2 hours for a wheel balancing. They left the old service sticker on my windshield.
4/26/2025
Tamarah W. VERIFIED CUSTOMER
My 4 runner still have a shake in the wheel. This been going on since it it was new
4/26/2025
Tianna T. VERIFIED CUSTOMER
Richard was really great today. Took the time to explain things to me. I appreciated his honesty!! Thanks
4/26/2025
James P. VERIFIED CUSTOMER
A full two hours for an oil change. The customer rep informed me at check in that service was running long. It would have been better if the person that set the appointment would have told me about their shortage of personnel. This is why customers do not return to dealers for their maintenance.
4/26/2025
Gloria A. VERIFIED CUSTOMER
Thank you for help us I appreciate you.
4/26/2025
Jonothan S. VERIFIED CUSTOMER
The actual service was good — they replaced the correct lightbulb (the one for when the car is in reverse). However, the communication wasn’t great. I had an appointment and dropped off my car at 9:30 AM, and I was told it would take a maximum of 2 hours. After 3 hours passed with no updates, I called them, and only then did they seem to take action. Coincidentally, the car was ready about an hour later — which is roughly how long it should have taken in the first place.
I understand there can be backlogs, but if that’s the case, what’s the point of making an appointment or giving an estimated time? Also, considering the simplicity of the work done, the price felt way too high. Overall, while the job was completed properly, the communication and pricing left me disappointed.
4/26/2025
Andres T. VERIFIED CUSTOMER
Service technician was okay but wait time for an oil change was 3 hours. No transparency or ETA
4/26/2025
Chervina M. VERIFIED CUSTOMER
Rick was amazing. I’m so glad I had this as my service advisor.
4/26/2025
Kelvin D. VERIFIED CUSTOMER
Thank you all for make the service so easy and satisfactory!!
4/26/2025
Sharon G. VERIFIED CUSTOMER
I explained to the person what I needed when I made the appt but hog. Different story when I arrived. The rescheduled for next week and I had to insist to get them to do oil chg today. Did not appreciate sales calling me re purchasing or trading my car!!! They were not aware of coverage I have for round trip service got next week when the said they need my car all day. Added a lot of extra work they wanted to do today. At end had me sign two papers and covered details so not visible what I was signing. :(
4/26/2025
Xavier D. VERIFIED CUSTOMER
The issue I went to the dealership to fix was not fixed. I need to speak with the team in charge of fixing my truck asap.
4/26/2025
Deborah R. VERIFIED CUSTOMER
Joe did a great job of keeping me informed about my two service calls and making sure I didn’t have any problems. I am very pleased with both service visits!
4/25/2025
Gwen W. VERIFIED CUSTOMER
Very professional and friendly advisor. Good communicator.
4/25/2025
Cliff M. VERIFIED CUSTOMER
Lisa and Mason were excellent
4/25/2025
Giuseppe M. VERIFIED CUSTOMER
Damien took the time to update me on the progress of the work and helped me prioritize the most necessary work.
4/25/2025
Robert O. VERIFIED CUSTOMER
Superior and sterling customer service as usual from Rick Davis and Wesley Chapel Toyota Service team.
4/25/2025
Deborah B. VERIFIED CUSTOMER
Don Sherwood took good care of me and my car. I wanted my wiper blades assessed and he got them replaced. When one of my tire covers cracked during tire rotation he got it replaced. Thank you!
4/25/2025
Ashlynn G. VERIFIED CUSTOMER
Damian did a great job keeping us apprised of the diagnosis and repair progress.