Oil remnants in the bottom that wasn't cleaned. Car should have been cleaned. I had service done To it also did not top of my windshield wiper fluid. No explanation why the transmission went out on a car that has 13000 miles on it. Car smelled like mechanic shop inside oily smell.
5/22/2025
Terry J. VERIFIED CUSTOMER
Scott ably filled in to cover for my regular service rep who was out sick. He took care of me quickly. An experienced pro
5/22/2025
Linn N. VERIFIED CUSTOMER
Trash was left in the vehicle. The rep never answered my question about an oil change. The rep wasn't very attentive or seemed to care about me.
5/22/2025
Terry L. VERIFIED CUSTOMER
Rick is the ultimate professional. He always has the customer in mind and works with the customer to make a plan on how to achieve the customer’s expectations.
5/22/2025
Dirk P. VERIFIED CUSTOMER
Ro was very professional and is a clear communicator.
5/22/2025
Nicholas M. VERIFIED CUSTOMER
Richard was very professional at attending to my needs. He went above and beyond to get me the best deal possible for my vehicle and kept me updated on the entire process. Thank You Richard.
5/22/2025
R. Jeffrey. VERIFIED CUSTOMER
Nothing to add. Problem was finally solved. Outstanding service and empathy.
5/22/2025
John P. VERIFIED CUSTOMER
Service was done in a timely manner. Very much appreciated the options presented when it was determined I needed new tires . I was offered the option to receive a price proposal in the event I wanted to shop around.
5/22/2025
Julio T. VERIFIED CUSTOMER
Excellent attention.
5/22/2025
Gary K. VERIFIED CUSTOMER
Richard answered all our questions and kept us updated about our car. He goes above and beyond providing customer service! He is very knowledgeable. Wesley Chapel Toyota, is so lucky to has such an amazing,
outstanding team member.
5/22/2025
Adam F. VERIFIED CUSTOMER
Nicole is an outstanding representation for your organization. She did everything in her power to ensure I was back on the road as quickly as possible. She should be commended for the value she brings to your company.
5/22/2025
Angela A. VERIFIED CUSTOMER
Rick’s professional, knowledgeable and highly trustworthy!
We trust his advice explicitly! Thank you for maintaining quality, dedicated team members!
5/22/2025
David C. VERIFIED CUSTOMER
Excellent Young Man ! Would be very proud of HIM if He were My Son ! I look at things differently now , since I am almost 89 years old ! You can be very proud of HIM , as HE is doing HIs job fully and completely , and He covered All points of the advisories ! An excellent employee ! I also appreciate Your dealership , as I have been coming there since Wife & myself have moved to this area in 2013 from Fort Lauderdale ! I Appreciate Your Dealership ! Thank You Very Much !
5/22/2025
Mark T. VERIFIED CUSTOMER
Amanda Velez was very professional. She was a great help.
5/22/2025
Benita C. VERIFIED CUSTOMER
Very satisfied with Nicole's Watkins service. She did a great job.
5/22/2025
Connie F. VERIFIED CUSTOMER
Rick was my first service person in 2011 when I moved here. He was very knowledgeable and explained everything in terms that I could understand. I have my truck serviced every six months and always ask for Rick. I wouldn't want anybody else. I am very particular with my truck, but I don't worry about it in Rick's hands. He treats me right.
5/22/2025
Sivakumaran R. VERIFIED CUSTOMER
I had a good experience. Joseph was very friendly and helpful.very informative. Thank you Joseph.
5/22/2025
Maxwell M. VERIFIED CUSTOMER
Mason was great and very professional.
5/22/2025
Dana C. VERIFIED CUSTOMER
Great service provided. Damian answered all my questions and my wait time exceeded my expectations.
5/21/2025
Mary T. VERIFIED CUSTOMER
No problems getting my car in for service. All the workets very friendly and helpful! Damian even got my wañker out and opened door to facity for me. He was very sweet and work was done quicker than estimated Damian opened door to let me out and offered to put walker back in my car. Very impressed by this young man.