I appreciate the quality of service you provide when working on my car it’s consistently well done however, I’d like to suggest an improvement that could really enhance the customer experience as someone who relies on a single vehicle. It’s challenging to wait at the shop 3 to 5 hours during the service appointment I’ve often I’ve opened. Joe sent to waitrather than fine. Another way home, but it’s not always easy or convenient.
5/20/2025
Jan L. VERIFIED CUSTOMER
Ok
5/20/2025
Kelly S. VERIFIED CUSTOMER
Thank you Daniel for professional service and the tips about your keyboard!
5/20/2025
Juma H. VERIFIED CUSTOMER
Yes, he did good and I like the Service Thank you. very much.
5/19/2025
Thelma P. VERIFIED CUSTOMER
Damian is awesome. He's All about the customer
5/19/2025
DIANA D. VERIFIED CUSTOMER
I had 150k service done last week but no one noticed one of my headlights was out. I think the tech should have noticed. But everything was fixed today.
5/19/2025
Judy O. VERIFIED CUSTOMER
Took way too long! A few things evidently were needed but unexpected. Rick was nice and helpful. My granddaughter brought on her car for service at the same time and it took. 4 1/2 hours!
5/19/2025
Nelson D. VERIFIED CUSTOMER
Joe was very professional and courteous, he quickly earned my trust. Would definitely asked for him next time.
5/19/2025
Candace R. VERIFIED CUSTOMER
The service requested was completed the same day.This was my first visit at this dealership.The young lady who greeted me to check the car in at service department entrance when I arrived at the service was great at getting info quickly which set a positive tone for the visit.
Joe was professional and explained everything from start to finish. He was in constant contact with updates on the progress. Now my car is running better than when I brought it in.
5/19/2025
Leonard William. VERIFIED CUSTOMER
NA
5/19/2025
Jose R. VERIFIED CUSTOMER
Great communication!
5/18/2025
Gerardo F. VERIFIED CUSTOMER
I am very satisfied and very thankful to Mason for assisting me with my Rav 4 issues. He is very professional and knows his job very well.
5/18/2025
Denisse S. VERIFIED CUSTOMER
Everything was great! Service is slways very good. The only thing I did not like that I had to wait 2 1/2 hours after my appointment.
5/18/2025
Mark H. VERIFIED CUSTOMER
My service advisor, Mason, was fine. My appt was for 1pm & I dropped the vehicle off at 11:00am for an oil change & alignment. Both items are coveted by an extra warranty. My vehicle finished the oil change at 3:30pm & I finally gave up on waiting for the alignment. What’s the purpose of having an appointment & warranty if you can’t do the work in a semi timely manner. I have been a local customer at this dealership but honestly don’t know if I will ever come back as I live an hour away. Again, this is not Mason’s fault.
5/18/2025
Michael M. VERIFIED CUSTOMER
This was a much better experience with Amanda as opposed to the last service fiasco at Wesley Chapel( which was not with Amanda), I’ll leave it at that. Amanda is always awesome!