I’m writing to express my frustration regarding the tire protection plan I purchased with my Toyota vehicle. I recently had two tire issues: one tire exploded, and another had a screw or similar object embedded in it.
I reached out expecting support under the tire warranty, but the only solution I was given was to purchase new tires. Once again, I have to ask: what is the point of having tire protection if it doesn’t actually cover real problems?
This experience has been very disappointing. I feel let down by the service and the lack of support. I kindly request a proper review of my case and a clear explanation of the coverage I paid for.
6/30/2025
Bianca P. VERIFIED CUSTOMER
Rick was very personal and professional. He is very knowledgeable about his area of work. Great customer service!
6/30/2025
Katherine M. VERIFIED CUSTOMER
He was great
6/30/2025
Ann R. VERIFIED CUSTOMER
Great job
6/30/2025
Gregory V. VERIFIED CUSTOMER
Rick was great and very knowledgeable about my vehicle.
6/30/2025
Jack T. VERIFIED CUSTOMER
Please give me a call at ****-****-xxxx
6/30/2025
Tanya R. VERIFIED CUSTOMER
Got me in and out right at 1 hour. Paid attention to details. Very helpful
6/30/2025
Shatanya W. VERIFIED CUSTOMER
Mason was great but a 3 hour wait time for something simple is not ok
6/29/2025
Carmen G. VERIFIED CUSTOMER
Mason has outstanding management qualities!! Only reason I’m still with you after 8 months!!
6/29/2025
Carlos J. VERIFIED CUSTOMER
Damien did an excellent job at keeping me up to date on everything.
6/29/2025
Kathryn V. VERIFIED CUSTOMER
Very good and polite service. Kept in touch and explained everything.
6/29/2025
Shawn G. VERIFIED CUSTOMER
Daniel did a great job.
6/29/2025
Paul F. VERIFIED CUSTOMER
friendly, knowledgeable, good experience
6/29/2025
Nancy G. VERIFIED CUSTOMER
Good service
6/29/2025
Jessica M. VERIFIED CUSTOMER
Work was done quickly and sufficiently.
6/29/2025
Steve B. VERIFIED CUSTOMER
Excellent work by Joseph!
6/29/2025
Nadie T. VERIFIED CUSTOMER
The appointment was scheduled to take an hour and it went exactly as was ststed
6/28/2025
Francisco P. VERIFIED CUSTOMER
Amazing and quick service!!
6/28/2025
Amber D. VERIFIED CUSTOMER
Don is awesome, he always makes sure we know what’s going on with our vehicle and whatnot.