I got off to a bit of a rocky start with this service appt. I arrived at the service lane at 9:15, my appt time. I was expecting the service advisor I had requested but was told that Nicole would be my advisor. I waited 15 minutes until Nicole came out. She wrote up my car problem and said it might be 1 1/2 hours until they could look at my car. I sat in the lobby for almost 4 hours without any updates. My husband came and picked me up. My anxiety level was very high as I expected that there was some catastrophic problem with the hybrid system in my car. I finally received an update on my car and a call from Nicole that the problem with my car was minor and it would be fixed soon. I was very thankful for this. As I knew I needed new tires, Nicole ordered them and they were installed today. Other than the long wait time for information, my interactions with Nicole were great. She was very pleasant and inspired my confidence.
7/3/2025
Nancy R. VERIFIED CUSTOMER
Mason was extremely professional, knowledgeable, personable and did a good job at keeping me informed of the status of the work being done on my car. He handled a very unusual situation with the utmost care and concern. His efforts and consideration should be acknowledged and appreciated by his superiors. Wesley Chapel Toyota is lucky to have such a dedicated employee.
7/3/2025
Lydia P. VERIFIED CUSTOMER
Mr Sherwood was extremely helpful in getting my car serviced. He explained what I should expect in getting my car serviced. Very professional.
7/3/2025
Kristine T. VERIFIED CUSTOMER
Very professional and answered all my questions! Thanks .
7/3/2025
Brenda R. VERIFIED CUSTOMER
Thank you to Mr. King. He was awesome in getting the car serviced as well as keeping me informed of everything that was needed and the cost.
Thank you to everyone that took part, including the secretary with the rental car. Thank you ALL stay blessed.
7/3/2025
Ethel L. VERIFIED CUSTOMER
Car was serviced in a timely manner.
7/3/2025
Vengateasan S. VERIFIED CUSTOMER
Good service
7/3/2025
Douglas N. VERIFIED CUSTOMER
He kept in contact and explained the charges.
7/3/2025
Tom B. VERIFIED CUSTOMER
Amanda is a pro
7/3/2025
Michelle H. VERIFIED CUSTOMER
Daniel was great and I’m happy my service was completed in less than an hour.
Thank you!
7/3/2025
Matt S. VERIFIED CUSTOMER
Possibly my best experience ever at any dealership. You have a very knowledgeable, friendly and helpful advisor in Rick. Thank you !
7/2/2025
Todd C. VERIFIED CUSTOMER
Im in sales so I am only trying to help him make more money...He needs to speak louder and close more repair jobs. He can do it.
7/2/2025
Seth H. VERIFIED CUSTOMER
Hopefully nothing else will go wrong from this point on, thank you
7/2/2025
Francisco V. VERIFIED CUSTOMER
Good job. It was. Great!!! Keep up
7/2/2025
Stephen M. VERIFIED CUSTOMER
Scott was super nice and got me out of there in less than an hour. Really appreciate the quick, quality work.
7/2/2025
Valerie I. VERIFIED CUSTOMER
Very kind and courteous. Will request Damian next time I need service.
7/2/2025
Linda C. VERIFIED CUSTOMER
Efficient and friendly service. Thank you.
7/2/2025
Justin R. VERIFIED CUSTOMER
Waited total of 5 hours. First 3 hours with no updates
7/2/2025
Nya M. VERIFIED CUSTOMER
Mason was thorough and had integrity. That’s all I could ask for…give him a raise!
7/2/2025
Ivelisse O. VERIFIED CUSTOMER
Mr. Gonzales was amazing. Great service and very informative with the whole process.