We discussed the plan to assess my battery and tire concerns. I was informed that I would receive an inspection review 30 mins after pulling my car back. I waited and waited. 1.5 hour passed by and a I reached out to Joe to hear back regarding what’s happening and I get a response that my battery is no working and they are going to change it. I was asked if I wanted to go along with a lifetime battery pack, I denied and said no. 45 minutes passed by and finally I get my car back. Despite what I said, a lifetime battery pack was installed, my tire pressure concern wasn’t addressed as my drivers back tire pressure was lower than the rest. I was quite upset with the service this time. Typically I have not had a bad experience with Toyota, but this time I was upset at how this situation was handled.
7/10/2025
Gladys G. VERIFIED CUSTOMER
Nicole was helpful answering my question regarding my extended maintenance warranty.
7/9/2025
Clara K. VERIFIED CUSTOMER
Service was expedient and professional.
Excellent Customer service.
Thank you
Clara K
7/9/2025
Josh Y. VERIFIED CUSTOMER
Very efficient, got my car back in less than an hour. No complaints, no holdups, whole thing was straight to the point which was perfect
7/9/2025
Joann D. VERIFIED CUSTOMER
The agent was very nice, thorough and helpful.
7/9/2025
Muhammad N. VERIFIED CUSTOMER
Great experience, Scott K is a hardworking man and takes his work y
7/9/2025
Ellen R. VERIFIED CUSTOMER
Nyah was amazing! She kept me updated and was very friendly. The inspection was very in depth as well!
7/9/2025
Ross V. VERIFIED CUSTOMER
The customer service was good, no problem there. I came in on a Tuesday with an 8am appointment for an oil change and tire rotation, did not leave u til almost 11:30. Took over an hour to get the initial message that the car had been seen and then waited on it. Great that business is buy, but ~3.5 hours for a simple service seems like the process could use some tidying.
7/9/2025
David W. VERIFIED CUSTOMER
Great service
7/9/2025
Livan R. VERIFIED CUSTOMER
Great customer service and overall professional experience
7/9/2025
Robert O. VERIFIED CUSTOMER
Damian has been great.
7/8/2025
William M. VERIFIED CUSTOMER
Nyah Henry provides great customer service. She is very responsive, follow up on things, and she is super easy to deal with.
7/8/2025
Carol H. VERIFIED CUSTOMER
Explained everything and did a great job!!!
7/8/2025
Maureen G. VERIFIED CUSTOMER
I had a great experience getting my car serviced. Damian was very helpful and super nice!
7/8/2025
Rida S. VERIFIED CUSTOMER
The service man was vey good
7/8/2025
Milton V. VERIFIED CUSTOMER
I'm happy with the service provided by Daniel
7/8/2025
Mary R. VERIFIED CUSTOMER
The service took 6 hours!!
7/8/2025
Andres V. VERIFIED CUSTOMER
Nicole wasn’t exactly willing to work with the fact that I mistakenly made the appointment with the “drop-off vehicle option”. She could’ve easily made a new appointment with the “wait at dealership” option for me, which is exactly what I did. I would’ve had a shorter promise time than 4 hours. After 3 hours and 3 calls unanswered to Nicole, I had to say something and Alex Ro helped me out immediately. I was there 3 hours for just an oil change and visual inspection. In summary, Alex Ro = great, Nicole = meh.