Scott King was excellent! I showed up at 8:22 for a 8:30 appointment. Total work time probably about a hour. I left dealership at 12:19. Almost 4 hours for an oil change, tire rotation, 3 wiper blades and two air filters. Not blaming the mechanic but the problem seems to be overbooking. I told Scott it was like going to the doctor office. They treat there customers like **** , making them wait for hours like if there time doesn’t matter.So because I have a lifetime oil change contract that I payed for that will be all the service work I will be using Wesley Chapel Toyota for
8/8/2025
Alan R. VERIFIED CUSTOMER
I was disappointed that neither Toyota Care or Toyoguard (both of which I purchased with the car on November 10, 2023) would cover a $10 cabin filter or a spray can of AC condenser freshener. I paid a lot of extra money for extra warranty, but have yet to experience a return.
8/8/2025
Bryant H. VERIFIED CUSTOMER
Richard was really nice And he made me feel safe putting in my car on his hands and the job was done on quick and good time!
8/8/2025
Mark M. VERIFIED CUSTOMER
Nothing
8/8/2025
Rita S. VERIFIED CUSTOMER
have been coming to Rick for over 10 years. He is honest and has the best customer service. He builds trust with his customers and that goes a long way. Great job Rick.
8/8/2025
Mackenzie V. VERIFIED CUSTOMER
Damian was an absolute pleasure! I was pleasantly surprised how fast the service was!
8/8/2025
Felix B. VERIFIED CUSTOMER
Rick Davis is the reason I come get my 4Runner serviced at Wesley Chapel - stellar customer service and makes sure my Toyota and me are taken care of.
8/8/2025
Philomena H. VERIFIED CUSTOMER
Larry Walker provided professional customer service. He explained everything that would be serviced on my car and the costs. No pressure , very honest and courteous .
8/8/2025
Catherine V. VERIFIED CUSTOMER
Excellent service and in a timely manner. Wesley Chapel Toyota is a great dealership for new car values and car servicing
8/8/2025
John R. VERIFIED CUSTOMER
Nicole couldn’t have been more efficient and courteous.
8/8/2025
Ngoc C. VERIFIED CUSTOMER
As always… my experienced working Nicole has been wonderful
8/8/2025
Joseph M. VERIFIED CUSTOMER
Satisfied.
8/8/2025
Ramon W. VERIFIED CUSTOMER
Thanks for the great treatment today. I hope all my experiences there in the future are similar.
8/8/2025
Bernd B. VERIFIED CUSTOMER
Thanks to Rick Davis.
He knows what he is doing,
very professional.
All the best.
8/8/2025
Caroline L. VERIFIED CUSTOMER
Got me in same day I called. Was in and out less than an hour.
8/8/2025
Rebecca W. VERIFIED CUSTOMER
Joshua was very informative and thorough which I appreciated.
8/8/2025
Maria M. VERIFIED CUSTOMER
As of this moment I am satisfied.
8/8/2025
Stephanie K. VERIFIED CUSTOMER
Damian was great. He earns all the stars!
8/8/2025
Mark C. VERIFIED CUSTOMER
In July, I contacted the service department 31 times and no one answered the phone - insane! Those calls were made at all times during the day. I tried four times to schedule an appointment and each time got into an endless do-loop. This week when I got an email to schedule my complimentary service, it would not recognize the 5000 mile service. So I signed up under the $99 service appointment - simply insane. You people have got to fix this ASAP! For my appointment today, no complaints - Joe was super!