Rick Davis is a great service writer to deal with. He is always knowledgeable and trustworthy with his advice. I come to Wesley Chapel Toyota specifically to have Rick as my service writer. A+
6/25/2025
Daniel K. VERIFIED CUSTOMER
Daniel Mcswiggenwas professional, informative,knowledgeable. Excellent to workbwithvhim
6/25/2025
Gabith M. VERIFIED CUSTOMER
She is really nice and gentle.
6/25/2025
Fella S. VERIFIED CUSTOMER
On time service polite and courteous
6/25/2025
Michael J. VERIFIED CUSTOMER
Rick did well with explaining the work and the recommended work on my vehicle
6/25/2025
Kyle D. VERIFIED CUSTOMER
I was told diagnosis would be 2 hours, which i was fine with. But after 2 hours, I had to go ask the status of my car and was told balancing tires would take another 30 to 40 minutes. After ANOTHER 90 minutes I had to walk up and ask on the status again to be told that the car should stay until the master technician took a look on Monday. On Monday we were told that there is a flat spot on the same tire that we explicitly took to get a look at a 2 months ago because there was a nail in it. However, your technician wasn't able to find anything even though we had picture proof. And now after taking my car on the high way, it pulls hard to the left. So not only did I not receive any updates on Saturday, but SLA was not net and somehow my car is in WORSE condition than it did when it came in.
6/25/2025
Lourdes D. VERIFIED CUSTOMER
No you did an outstanding job she took great care of me and answer all the questions that I had and I have to say that I was more than satisfied with her attention to detail. Kudos to her!
6/25/2025
Brinda I. VERIFIED CUSTOMER
Very efficient and fast service. Really appreciated that they completely checked out my car to let me know if there is anything at all that needed to be addressed. Thank you so much.
6/25/2025
Rana M. VERIFIED CUSTOMER
It was an amazing and very professional experience
6/25/2025
Klaus L. VERIFIED CUSTOMER
Nicole was very professional like always,enjoyed working with her.She is a great asset to this Dealership.
6/25/2025
Craig C. VERIFIED CUSTOMER
Very comfortable to work with. Didn’t seemed pressured which made the service satisfying.
6/25/2025
Jackie R. VERIFIED CUSTOMER
Mason was super accommodating and efficient! Great asset to the team!
6/25/2025
Tom E. VERIFIED CUSTOMER
Thanks
6/25/2025
Martha T. VERIFIED CUSTOMER
Joseph K. did a wonderful job encouraging my car was service in a hour and updated on status of my car.
6/24/2025
Robin M. VERIFIED CUSTOMER
Damien was extremely professional and courteous. He explained each step in the maintenance process and was quick to inform me of the issue and fix.
6/24/2025
Michael M. VERIFIED CUSTOMER
Amanda is awesome and always keeps me informed of the status of my vehicle.
6/24/2025
Pontes A. VERIFIED CUSTOMER
Wesley Chapel Toyota should invest more in training and quality people to represent its brand. Cesar does not meet the criteria for his position. His customer service skill is zero. He does not follow up with the customer nor answer his phone. On the other hand, the technician did a great job repairing my car.
6/24/2025
Robert P. VERIFIED CUSTOMER
I have been very satisfied with Wesley Chapel Toyota the past 15 years. I have purchased 7 new cars in 15 years from you guys. I plan on staying a loyal customer. Thanks for being an honest and dependable dealership.
6/24/2025
Ronald D. VERIFIED CUSTOMER
I arrived at 0715 to resolve the “Engine Maintenance Required” error for my 2020 Toyota Corolla. At 0925, I got an update confirming the issue along with several other maintenance “recommendations”. I declined all the recommendations. Another 2 hours passes before the car is ready.
So, a 2 hour job to replace the coolant bypass valve per the Customer Support Program took 4+ hours.
Need to spend less time on the smart path trying to inflate the charges and do the work the customer requested first.
One recommendation was to replace the engine air filter for $48.
I did it myself for $18.
I don’t have a problem paying for necessary repairs but the only necessary item in my opinion was the filter.
Cesar was polite. I have no issues with his conduct.