Wesley Chapel Toyota Auto Repair Service

Don was great!

Thank you!!!

Good communication skills. She is a good representative of the dealership.

I woke up this morning - the day after tire rotation service- to a tire pressure light and had to stop at a tire service store on my way to work before driving on the highway- they confirmed the tire pressure was low in a few tires. Also, the rims don’t look properly set in the tires like I believe they were before service. It definitely did not meet my expectations.

There were several things that prompted my response. 1) It took 3 hours to do an oil change on my vehicle. 2) It is my understanding that the oil and filter were not at the facility and had to be ordered,the same day to do the service.Unfortuately, that didn't happen until well after I arrived for my appointment. 3) Nyah did a fine job alerting me to the problem, but again it was well after the appointment time. 4) After the vehicle was serviced, I went to Nyah's service desk to sign out. I was told the vehicle had conventional motor oil put into it. I mentioned the vehicle always received synthetic oil and was told the records showed it had never had synthetic oil in it. 5) That led me to search for the service manager, which I could not find. I eventually ended up at your VIP desk,where a young lady contacted the shop manager. He guaranteed that the vehicle had indeed received synthetic oil. 6) The explanation I received was the shop had run out of 5w30 oil and they had to order some from an auto parts store nearby. The vehicle in question is not a Toyota, so my guess is that the filter would have to have been ordered. My assumption is that the shop doesn't order parts until the vehicle arrives for service. I think Nyah did a fine job. I don't believe it's her responsibility to verify the shop has necessary materials to do a service. It ended up being a three hour oil change.

I have a protective covering on my vehicle which is covered in brown spots on hood, and door jams look like they have rush under the coating. I asked about having it fixed, and was told Toyota doesn’t do it, and service associate didn’t know if there was anyone who could. He did say, at least it’s protecting the areas of application. My vehicle is white and it is very visible. This was on when I purchased the vehicle. Not sometimes had put on. I got no support from Wesley Chapel Toyota, and lack of customer service is progressively worse each visit for service. I have come to expect bad service, and that is why I don’t do major work through them. I don’t expect to even get an acknowledgment from this.

Donald was a great service advisor! Highly recommend him!

I had a problem and Larry took charge and seen that it was taken care of right away, even without an appointment.

Good

Great experience

Excellent service, attention to your customers is very impressive, great job, very happy.

He supported me as I needed

Excellent professional kind courtesy above and beyond awesome

Service was great. Joseph communicated properly throughout the entire process. Had small scratch on front right fender but he evn jumped into action and buffed it out before I left. Great service.

I asked for numbers on a new highlander hybrid limited and they never got them. Ill mostly end up at clearwater toyota even though I bought my last two new vehicles at wesley chapel toyota.

very fast it was nice being in and out i usually go with my mom for her service vehicle and it’s an all day thing it **** so it was nice being in and out within an hour very satisfied

Nyah was awesome and so very helpful and the technicians were clearly bery thorough. I am thankful for their efforts and for finding an unknown nail in my tire ahead of a road trip. I am very pleased with the service I received today.

Good and fast service, Thank you.

Wait was long ,,, nothing to do with Alex’s service ,,,, Service dept should program less appointments and / or have more technicians.????

Well done. Less than one hour, as expected.