Wesley Chapel Toyota Auto Repair Service

Daniel did a good job

He was great to work with

Great service and experience .

Good day. As soon I arrives, Mrs. Amanda Velez received me with a smile, she’s very professional and friendly.

When arriving for my scheduled appointment, I informed my advisor that I have a medical appointment that I would need to make sure I was out of the door by 9am, giving 1 1/2 hours to service my vehicle. I also informed my advisor that I ONLY want my oil changed because that is what I schedule, I take my car elsewhere to get my tires rotated, and I didn’t have the time to get the two additional recommend services. As the time approached 8:52am, I went to speak to my advisor to ask how long until my vehicle was ready. He stated that he will ask because they are working on alignment for my vehicle since I purchased the lifetime alignment and wouldn’t have to pay for it. 1. My advisor DID NOT discuss with me after the inspection that my vehicle would need an alignment. 2. My advisor DID NOT ask if it was okay for them to do additional work on my vehicle that I DID NOT approve or ask for. I seem to have so many issues with this specific location every single time I get my car serviced and I always leave dissatisfied. I have had my vehicle for 10 years, have got my vehicle serviced at many Toyota dealerships around the United States and it has never taken them over an hour to complete just an oil change. Now what if something happens to my vehicle due to Toyota’s fault because they did not consult with me about services that I did not approve of?

Not able reproduce the issue and no fix was done

very nice service person. Take responsibility for the job. Very nice and patience to customer.

Great

Good service

Damian was very nice and easy to work with. He made sure we had updates all throughout the service and the entire team was quick and efficient.

Steering wheel asked to be straightened....it was not after my alignment

Thanks

My service visit was outstanding and Josh was great at giving me information I needed.

Very considerate from start to finish good follow-through thoughtful and polite

Great service

Amanda was really nice. I would definitely would love to have Amanda for a service rep anytime

Joshua is very knowledgeable, professional and courteous. Thank you.

That was two questions LOL

Nicole like always was professional and timely. Questions answered if needed

Don was pleasant to talk to and took care of any questions I had