I came in for our 20,000 complimentary service, with a 8:30 appointment. We were assigned a service rep, Daniel. They found a “nail,” in one of the tires. We waited for over 31/2 hours , from 8:30 to almost 12:30. Still no feedback on when our car would be ready. No feedback until I started to complain. And to be more upsetting, we were presented with a bill for $615.23. Over 3 hours for “oil change, tire , tire rotation, alinement on our 2023 RAV4? From 8:30 to almost midday?
7/30/2025
Weedlinn S. VERIFIED CUSTOMER
He was very nice patient and professional
7/30/2025
Timothy J. VERIFIED CUSTOMER
He was competent and personable.
7/30/2025
Christopher S. VERIFIED CUSTOMER
N/A
7/30/2025
Kelly W. VERIFIED CUSTOMER
Service was thorough and quick.
7/30/2025
Jackie F. VERIFIED CUSTOMER
My appointment was 9 am
Didn’t talk to a advisor until 9:42 am
I believe Mason was with a upset customer
Someone else should have helped me
I don’t mind waiting but 42 minutes is a little excessive
7/29/2025
Jorge R. VERIFIED CUSTOMER
Joseph was great, kept me informed.
7/29/2025
Katherine S. VERIFIED CUSTOMER
Very quick, efficient, knowledgeable and friendly service. Thank you
7/29/2025
Paula T. VERIFIED CUSTOMER
Excellent service
7/29/2025
Maria C. VERIFIED CUSTOMER
El servicio fue excelente lo único es que cuando iba de camino para la casa dos gomas indicaban 36 una indicaba 35 y la otra indica 34 no sé si tengo que visitarlos nuevamente gracias el personal es excelente
7/29/2025
Jeananne W. VERIFIED CUSTOMER
Fast and friendly service! Thank you for the many years I have trusted my vehicles to you!
7/29/2025
Elizabeth B. VERIFIED CUSTOMER
It was nice and quick
7/29/2025
Benjamin B. VERIFIED CUSTOMER
She was amazing, she was kind she was sweet. She was helpful. Wish my experience at the dealership was this amazing every single time.
7/29/2025
Nicasio F. VERIFIED CUSTOMER
10/11 for Alexandre Rho
7/29/2025
Nydreka K. VERIFIED CUSTOMER
Hi, Nyah was great from start to finish! She was friendly and knowledgeable, and she made the whole process smooth and stress-free. Thanks again.
7/29/2025
Debbie B. VERIFIED CUSTOMER
Damian was very nice & helpful with answers for questions asked!Thank you????
7/29/2025
Louisa R. VERIFIED CUSTOMER
Excellent Advisor. Joe is a real asset to Wesley Chapel Toyota
7/29/2025
Sheryl S. VERIFIED CUSTOMER
Alex was wonderful!! Patient and understanding of our current financial situation and was not pushy at all.
Thank you
7/29/2025
Jennifer B. VERIFIED CUSTOMER
He was courteous and did a great job!
7/29/2025
Manuel T. VERIFIED CUSTOMER
Again Amanda was very profesional she kept me informed at all times. OUTSTANDING!