I used to have a Subaru the experience is totally different. I felt valued they provided coffee and snacks while I waited. This experience was like I was cattle going through a chute. I was up sales an oil conditioner that I don’t know that I really need. And I am concerned that the service was really done as I had to put air in all of my tires on the way to work. That was supposed to be part of the multi point indirection. I am definitely not happy. Also the car still has issues with the car play shutting off and the wiper delay is backwards. Not happy overall with the Toyota experience. Should have stuck with Subaru.
8/27/2025
Jose G. VERIFIED CUSTOMER
Smooth and pleasant
8/27/2025
Michael E. VERIFIED CUSTOMER
Richard Kindle was very professional efficient knowledgeable and personable
Good employee ????
8/27/2025
Jenn B. VERIFIED CUSTOMER
Josh did a great job. Was out within an hour!
8/27/2025
Linda D. VERIFIED CUSTOMER
Service was fine but extremely slow, 2.5 hours for oil change and inspection. Got a progress report near the end of the service. Also I got 2 confirmations: one for 1 pm and a second for 1:15 pm so I wasn’t sure when I was supposed to appear.
8/27/2025
Jeff D. VERIFIED CUSTOMER
I am very pleased in how Joe helped me with getting my car fixed. I especially appreciated how he kept me informed.
8/27/2025
Glenn D. VERIFIED CUSTOMER
Nyah was great today, and I hope to have Nyah as a service advisor for future visits. She listened to the reason for my visit, provided multiple options, kept me abreast of the progress and ensured my service was completed in a reasonable timeframe. I had a pleasant experience and would certainly recommend Nyah and Wesley Chapel Toyota!
8/27/2025
Gregory O. VERIFIED CUSTOMER
Easy in, out within an hour and respectful service
8/27/2025
James M. VERIFIED CUSTOMER
Richard always does a great job He is professional and always attentive to guest concerns and needs.
8/27/2025
Elizabeth R. VERIFIED CUSTOMER
Joe is awesome
8/26/2025
Thais S. VERIFIED CUSTOMER
Excelente
8/26/2025
Beatriz S. VERIFIED CUSTOMER
Excelent service ,thanks
8/26/2025
Kenneth C. VERIFIED CUSTOMER
Daniel was great to work with, to be commended. Thank you
8/26/2025
Ed G. VERIFIED CUSTOMER
The efficiency and kindness are greatly appreciated. I drive from south St Pete to your service department as I have trusted your personnel through these many years.
8/26/2025
Zoe G. VERIFIED CUSTOMER
Mason, as always, is very helpful. However, the previous assistant service manager on this visit was quite disappointing. The original problem was missed on the first evaluation, but once specific attention was brought to the tire, the nail was then found.
8/26/2025
Lawrence E. VERIFIED CUSTOMER
I got there 7.45am they said it would be done in 2 hrs came back 2pm and they were still working on it they didn’t do the dash calculation now it shows i need maintenance so concerned if they did anything kind of nervous Lawrence E
8/26/2025
Carol B. VERIFIED CUSTOMER
Larry Walker is an excellent service representative, he is very knowledgeable about his work and he is a very polite man.
8/26/2025
Curtis W. VERIFIED CUSTOMER
Alex is a real professional. Thanks again for helping us with our Highlander!
8/26/2025
Jason D. VERIFIED CUSTOMER
Great experience. Thank you!
8/26/2025
Raul L. VERIFIED CUSTOMER
Aunque por sacar una bolita me cobraron 100 más tax