Joseph Knispel is the BEST service advisor he has great customer service and he work with you from start to end. Joseph thank you for your patience and understanding your customers.
9/6/2025
Jeff C. VERIFIED CUSTOMER
Rick was outstanding, went for my oil change and a few others issues were found that needed to be fixed immediately or would have gave me bigger issues in the future. He explained everything in detail and gave me a time frame for the fix .
9/6/2025
Carlos G. VERIFIED CUSTOMER
Joseph was very professional and listened to what I needed and delivered great service.
9/6/2025
Bridgette M. VERIFIED CUSTOMER
Appreciated Joseph’s help, friendliness and thoroughnes!
9/6/2025
Antonius T. VERIFIED CUSTOMER
Thank you!
9/6/2025
Samuel P. VERIFIED CUSTOMER
Professional and prompt handling. Also, very explicit regarding the work to be done.
9/6/2025
Raymond P. VERIFIED CUSTOMER
Amanda did a excellent work and went beyond my expectations.
9/6/2025
Brooke M. VERIFIED CUSTOMER
The service I received on my car was satisfactory. Communication from the service technician was not satisfactory. I understand that you are running a business and you were very busy on the day I brought my vehicle in, but to say there were other customer issues you were accommodating and not giving me the courtesy of an update on my vehicle, made me feel like being your customer was not your top priority.
9/6/2025
Barry S. VERIFIED CUSTOMER
Mason is very personable and accommodating.
9/6/2025
Paul D. VERIFIED CUSTOMER
Mason is the Best !
9/6/2025
Bo S. VERIFIED CUSTOMER
Alex was fantastic to work with, very respectful, responsible and responsive in our communications. Alex made me want to come back again to WC Toyota for future service needs!
9/6/2025
Saurabh R. VERIFIED CUSTOMER
Alex was very helpful
9/6/2025
Malek S. VERIFIED CUSTOMER
Richard understands what customer service is about. He is seasoned and genuinely cares about his customers. He knows how to keep customers happy and satisfied.
9/6/2025
Carlene G. VERIFIED CUSTOMER
She answered all my questions, provided options . And was very patient. I felt listened to and informed. Thank you, Nicole.
9/6/2025
Manolito F. VERIFIED CUSTOMER
Mason provided truly superior customer service from start to finish. He was professional, attentive, and made the entire process smooth and stress-free. Mason took the time to explain everything clearly, answered all of my questions with patience, and went above and beyond to ensure I was completely comfortable and confident in the service provided. His genuine care and commitment to customer satisfaction really stood out, and I felt like my vehicle was in the best hands possible. I highly recommend Mason to anyone looking for top-quality service at Wesley Chapel Toyota.
9/5/2025
Mike P. VERIFIED CUSTOMER
As a very long time customer of yours, I can say that location is good for us, but the support and customer experience that Rick Davis provides is the reason we continue to do business with WC Toyota. I can not recommend Rick high enough to your management team, but you already knew that he is a star performer.
9/5/2025
Danielle V. VERIFIED CUSTOMER
I called 9/2 for an appt 9/4 and asked if the 59.97 rate posted on your website was still good for afternoon appointments. He looked it up and confirmed it was good thru 9/30. I took a screenshot to document the price on the date it was posted on your website (9/2).
When I pulled up and checked in on the day of the appointment. I showed Mr Kindle and he assured me we’d handle the coupon at time of checkout. If there was any question about validity, he should have verified prior to completing service. When the car was completed, he then told me the price is no longer valid, even though I could prove the price was just on the website two days prior when I made the appointment. He absolutely was not accommodating or apologetic, nor did he escalate the matter to his supervisor. He was very dismissive. I feel cheated with the bait-and-switch and would like to be refunded for the difference.
9/5/2025
Andy B. VERIFIED CUSTOMER
Mason is very professional and knowledgeable across all levels and was extremely helpful, I will always come back to him for all my vehicle needs.
9/5/2025
Edward V. VERIFIED CUSTOMER
Nyah was wonderful. She answered all my questions and went above and beyond everything that was asked of her.