My tires did not get rotated. I knew they weren't because of one of my wheels is missing the decorative cap next to the lug nuts. When I asked about it, I was told that the technician did in fact rotate them and then moved the cap to the wheel to match how it looked when it came in. I then went to check the wheels for brake dust since I have drums in the rear. There was no brake dust so I knew the technician was not honest about the work.
Although my tires were eventually rotated, I didn't appreciate the lack of customer service, the made up story, or the disrespect of my time.
8/13/2024
Abigail G. VERIFIED CUSTOMER
Rodney was great. It’s ridiculous to charge 3% for credit card usage, especially when the prior dealership did not.
I will be taking my vehicle elsewhere for service now.
8/13/2024
Sarah B. VERIFIED CUSTOMER
Thank you for a great service experience!
8/13/2024
Michael G. VERIFIED CUSTOMER
Rodney Lambert does a great job.
8/13/2024
Ken J. VERIFIED CUSTOMER
Always great service
8/11/2024
John G. VERIFIED CUSTOMER
Cool
8/10/2024
Amy K. VERIFIED CUSTOMER
Derek’s tone was short and argumentative. When I questioned why I was being charged labor coat on a vehicle still covered by 3 year 36000 warranty. Derek stated. “someone has to pay for our time”. Another associate had to confirm there was no labor charge.
8/9/2024
Lorena W. VERIFIED CUSTOMER
The service took nearly twice as long as estimated. I understand that there have been difficulties in hiring, But I wish that the times estimated were closer to what is reasonable given the current staff.
8/9/2024
Rick S. VERIFIED CUSTOMER
Thanks again for getting the vehicle in the shop and fixed so quickly!
8/8/2024
Cheryl W. VERIFIED CUSTOMER
Very satisfied. Good staff. Very helpful.
8/8/2024
William O. VERIFIED CUSTOMER
Thank you
8/7/2024
Richard G. VERIFIED CUSTOMER
I like the fact that you took the time to send pictures and videos of the work you completed.
8/7/2024
Nick A. VERIFIED CUSTOMER
Everything that needed repairs was well explained after a FREE 28point inspection.
8/6/2024
Emily B. VERIFIED CUSTOMER
He kept me updated on my vehicles progress and was very kind.
8/3/2024
Jyoti K. VERIFIED CUSTOMER
He kept us posted regarding what items need checked or replaced. We appreciated the same. In the new future, we hope the service department gives a good faith estimate for the brakes work needed in the future.
8/3/2024
Judy S. VERIFIED CUSTOMER
The personal were very nice and did a great job with our recall on our Highlander. Our wait was long but only due to not having enough personal to work in the Service Department. We were pleased.
8/3/2024
Holly A. VERIFIED CUSTOMER
Your team went above and along to help me and my family as we were traveling through your beautiful state. You were kind and helpful and very understanding and I am so grateful for all you did to get my car back on the road in a timely way. Thank you!!!
8/3/2024
Stephen S. VERIFIED CUSTOMER
This is the 3rd service in a row where my tires were not rotated. I put witness marks on my front tires each time before I hand over the vehicle and each time the marked tires do not change position. When this is brought to the attention of the staff each time it is met with a “don’t care” attitude. This casts doubt on the integrity of the entire service. Since this was my last free oil change I will never be returning to this dealership and will never recommend it to anyone I know.
8/2/2024
Vinny G. VERIFIED CUSTOMER
I think the repairs were fine.
I did feel that Rodney even though knowledgeable was a little rushed with me and a tiny bit impatient
Rodney did keep me in the loop on a very regular basis though
Once he was dismissive of my concern as the technician broke the shroud that covers the radiator fan.
When I pointed the broken shroud to Rodney, he just said The whole Assembly has to come off.
Well, you broke it, so at least take responsibility for it.
I will be back soon, regardless
Vinny
8/1/2024
Barb D. VERIFIED CUSTOMER
Great service
Friendly and knowledgeable employees
Thank You, Rodney Lambert