Your process is severely lacking in its ability to process paperwork. My car returned to the lot from wherever it went, was parked, I received the notice of the service report and went to the service area and was told I had to wait for the completion notice in order to leave. 50 minutes later it came in and I was able to leave. The attitude was that if ‘that’s the way it is, they have a stack of services that they have to properly code. It is not what I expected from Moses. We used to live near Huntington and know the reputation. I had a car picked out for my daughter to come look at and informed the service guy there is no way I’d allow my daughter to buy a car there. We are only in the area due to an extended hospital stay, I thought things would go far better than they did. You have a lot of work to get this store up to your standards.
9/4/2024
Eileen F. VERIFIED CUSTOMER
Was quoted 60-90 minutes. Total time was 3 hours. There was no communication of what the delay was and Rodney gave the appearance of brushing me off as if it’s just something I have to accept. He was very short with me and acted as if I was bothering him for wondering why it was taking so long.
This was the second time interfering with Moses Toyota since you took over University and it was very disappointing, again. The first I was willing to write off because it was the week of the transition and that’s always messy. This time though has me wondering if I should take my service needs elsewhere because I don’t like wasting my time and I felt Moses Toyota did not do a great job of communicating why it was taking so long.
9/4/2024
Harry T. VERIFIED CUSTOMER
Derrick was very informative about my diagnostic.
8/31/2024
John H. VERIFIED CUSTOMER
Will do survey
8/29/2024
Louise F. VERIFIED CUSTOMER
They told me things that I had already changed but I didn’t know about the gasket being bad. So I ordered one. I was in for an oil change and from what I see now my 5 point inspection was they added oil don’t know if it was changed.
8/29/2024
Steven G. VERIFIED CUSTOMER
Professional n courteous service
8/29/2024
Samuel S. VERIFIED CUSTOMER
Awesome service
8/28/2024
N B. VERIFIED CUSTOMER
Derek was so helpful & personable! He explained everything about my service so well & was such a gentleman! I was very pleased with my experience there today.
8/28/2024
Barry W. VERIFIED CUSTOMER
Very helpful and fast service!
8/28/2024
James C. VERIFIED CUSTOMER
Don’t want to pay credit card fee
8/27/2024
Leonel M. VERIFIED CUSTOMER
Looking forward.
8/27/2024
Lisa S. VERIFIED CUSTOMER
Recall was supposed to take 4 hrs. They kept me there 6 hrs with no loaner vehicle! That is ridiculous for the extra time & no loaner vehicle for a recall taking that long! Very disappointed. This is my 5th 4Runner. Very unsatisfied. My husband is on his 2nd Tundra. I had to take the day off to get this repair done. We are both Very unhappy.
8/27/2024
Jacek M. VERIFIED CUSTOMER
Many thanks to Rodney for his very professional and informative service. I appreciate updates on work status and suggested service. In particular, I enjoyed the discussion and his recommendations regarding new tires for my truck.Will come back soon.
8/24/2024
Clark S. VERIFIED CUSTOMER
Great job
8/23/2024
Michelle S. VERIFIED CUSTOMER
Rodney has been friendly and honest on both occasions we had our Toyotas recently. Thank you!
8/22/2024
Ann H. VERIFIED CUSTOMER
I was told car finished . All was well but it would take 20 to 30 minutes for paperwork! I didn’t mind waiting N hr for having the car serviced but why wait for paper work???????
8/22/2024
Paul E. VERIFIED CUSTOMER
Courteous, professional, knowledgeable. You’ll get all of my future work.
Thanks,
Paul
8/21/2024
Brenda W. VERIFIED CUSTOMER
Satisfied customer.
8/21/2024
Robert H. VERIFIED CUSTOMER
Very pleased with the work and quickness of getting the appointment.
8/21/2024
Nancy B. VERIFIED CUSTOMER
Just had Tires rotated and inspection of sites on our Sienna. We love our 2015 Limited Sienna & intend to retain its value and keep it running as long as we can. I appreciate Toyota dealerships. This was our first visit to a dealership in WV. We were pleased with the service. - Nancy B