Mike is the reason I keep returning to get my vehicle maintenanced checked! He treats me, & I’m sure, the rest of his clients with the utmost respect they deserve.
You are VERY lucky to have him as your employee!
Sue S
7/21/2024
Patty E. VERIFIED CUSTOMER
After waiting over a week for my vehicle to be serviced because the part that was order was not the correct one and I had to wait for the correct one to arrive and get installed, I was informed that my vehicle would be ready Friday morning for pick up. I had to arrive as soon as the service department opened on Saturday morning since I need to be at work at 8am. Unfortunately when I turned my vehicle on, the engine light was still on and the car was filthy dirty. I was told that the person who works on non Toyota vehicles was not there yet and that I could wait for him to look at it because most likely the light just needed to be reset.
My question is, why wasn’t this done the day before? Was the vehicle actually fixed? And if it was, was it test driven to make sure it was working properly and made sure everything was reset? This has been a very disappointing experience, I now have to wait until my next day off to go in yet again and get my vehicle checked since the engine light is still on.
7/21/2024
Jack R. VERIFIED CUSTOMER
Geraldo kept me informed on the status of my vehicle. When I was there to pick up and pay he made sure I got the offered discount that I had been offered in email even though it took more of his time. Good job
I also used the shuttle service after dropping off my truck. The shuttle vehicle was nice, clean and the driver was friendly and respectful. It was a good experience.
7/21/2024
Miguel M. VERIFIED CUSTOMER
Gerardo and his team did a great job on my vehicle. Although I am not happy with the heavy price I had to pay, my car has been doing way better and drives as though it came out fresh from the car lot. Feels good as new. Thank you Gerardo and his team!
7/21/2024
Minerva R. VERIFIED CUSTOMER
Outstanding job Mr. Aguilar and Toyota employees.
I’m very satisfied wiith the service.
Thank you so much!
7/21/2024
Alexander L. VERIFIED CUSTOMER
Always easy and smooth process to get my car maintained..gerardo always giving professional service…. always recommend family and friends to Gerardo very good thank you Toyota
7/21/2024
Erick R. VERIFIED CUSTOMER
The service time is way too slow even if i have an appointment. I had an appointment at 2pm and wait almost three hours so I decided to take my car out for service elsewhere. The Roberto guy really didn’t help me with any updates or cost questions. I saw people come after me and their cars were taken in first before mine. In the mean time I talked to this lovely sales assistant named Valeria who is helping me trade in my current vehicle to get a new one. I am hoping everything goes well so i can be satisfied with my visit.
7/21/2024
Wayne W. VERIFIED CUSTOMER
Svc rep Benito was awesome . Rest of the staff was fantastic as well .
7/21/2024
Guillermo V. VERIFIED CUSTOMER
Thank you for everything
7/21/2024
Sheree I. VERIFIED CUSTOMER
Jovan is always friendly and professional. He accommodated me with a loaner which was totally a surprise which I approeciated since I needed to get to and from work.
7/20/2024
Marina V. VERIFIED CUSTOMER
El señor Roberto fue muy atento en atenderme
7/20/2024
Lamin E. VERIFIED CUSTOMER
Thank yiu for the service.
7/20/2024
Daniel T. VERIFIED CUSTOMER
After service I went on my normal day, went to work, got up the next morning to here grinding from my car, looked under it and found that the service guy didn’t secure the access cover to the oil pan. Causing me to fix the issue. Because it was bent and dragging under the car. Thankfully I had a screw that fit and I was able to fix it Also causing me to be late for work and losing time and money. And getting documentation on my file for being late to work
7/20/2024
Ezequiel A. VERIFIED CUSTOMER
Was excellent the best thank you
7/20/2024
Evelyn H. VERIFIED CUSTOMER
Great Service..
7/20/2024
Raul I. VERIFIED CUSTOMER
Nest to the best
7/20/2024
Earl F. VERIFIED CUSTOMER
My experience is always outstanding with everyone that was involved.
7/20/2024
Michael V. VERIFIED CUSTOMER
Thank you Mike is very helpful and he welcomed me to the service with a sense of urgency with me, and took care of me and very genuine. ????????????